Receptionist

Internal Job Description

As a Security Receptionist you serve as a key member of the Global Security Operations team, embodying the role of a Brand Ambassador for our organization. Your primary focus will be to deliver exceptional customer service while collaborating with a team of dedicated security professionals.

This role is pivotal in creating a memorable and welcoming experience for all Fidelity associates, visitors, vendors, and customers, ensuring they receive top-notch hospitality and safety assistance. You will be the first point of contact for all individuals entering our premises, representing Fidelity with professionalism, and adhering to security protocols.

If you are ready for a rewarding new challenge with a global financial leader, and if you meet our qualifications (including a full background check), then we want to talk with you. Contact us today!

Responsibilities/The Value You Deliver:

Warmly greet and welcome visitors, creating a friendly and inviting atmosphere at our facilities while following established security procedures.

Manage the visitor management system or entry log to ensure accurate records and effective security measures.

Perform all building access and check-in procedures, including issuing badges for guests and employees.

Maintain vigilance and promptly report any suspicious behavior or unattended objects to the security team.

Identify and report potential hazards and security issues, such as spills, obstructions, or malfunctioning doors, to the appropriate Janitorial staff, Facilities Administrator, and/or Security Managers promptly.

Demonstrate effective verbal communication skills and active listening abilities.

Utilize life safety equipment, such as fire extinguishers, first aid supplies, and radios when required.

Administer basic first aid and CPR.

Perform Administrative tasks as needed.

The Expertise We are Looking For / The Expertise You Have:

Possess 1-3 years of prior experience in a customer experience or related role.

Preferred bachelors degree in a related field of study

Strong interpersonal skills and keen observation abilities

Ability to perform effectively under stressful conditions.

Exhibit a high level of integrity, professionalism, organization, and situational awareness with a talent for multitasking and prioritizing efficiently.

Excellent verbal and written communications skills in English

Proficiency in MS Office programs and an ability to learn security-related access control software.

Demonstrated adaptability to address emerging needs while fulfilling regular responsibilities related to visitor management, safety, and security breaches.

Embrace a positive and team-oriented attitude.

Ability to work nights, weekends, and holidays based as operational needs dictate.

Exceptional communication and social skills with the ability to build strong relationships.

Demonstrate traits such as integrity, dependability, responsibility, accountability, self-awareness, and a strong work ethic.

Highly motivated with a can-do approach, and collaborative team-oriented problem- solving attitude.

Fidelitys hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.