Spa Concierge Lead (Part-Time) - $22/hour + Booking & Retail Commissions

Spa Concierge Lead (Part-Time)
Spa Alila | Alila Napa Valley
Where soulful hospitality meets mindful luxury

At Hyatt, we believe in care that goes beyond expectation. At Spa Alila Napa Valley , we bring that belief to life by creating immersive, five-star wellness experiences grounded in serenity, authenticity, and excellence.

As our Spa Concierge Lead , you’ll play a key leadership role in setting the tone for a world-class spa experience. Acting as both a gracious host and a hands-on operational lead, you will ensure a seamless sense of arrival, guide and support our concierge team, and serve as a vital connector between our guests and wellness practitioners.

This part-time leadership position is ideal for someone with exceptional communication skills, strong attention to detail, and a passion for luxury wellness. You’ll oversee the front-of-house flow while supporting the back-of-house operations, helping drive the guest experience from start to finish—including check-ins, guest orientation, locker room readiness, ambiance, and team performance.

What You’ll Do\:

• Serve as the spa’s welcoming ambassador, offering intuitive guest assistance and thoughtful orientation through the facility
• Coordinate bookings, service flow, and guest requests with clarity and care
• Lead daily front desk operations, guiding and supporting spa concierge
• Oversee locker room, relaxation areas, and spa cleanliness with high standards in linen, refreshments, and amenities
• Support daily opening/closing duties and reporting procedures, including acting as Manager-on-Duty when scheduled
• Conduct stand-up meetings, performance check-ins, and help train staff in Book4Time, rituals, and guest service standards
• Assist in managing supply inventory and ordering for both front and back of house
• Partner with Spa Management to enhance service consistency, team accountability, and guest satisfaction
• Monitor feedback channels (e.g., Medallia) and adjust service goals or team coaching as needed

What You Bring\:

• Previous experience in a spa, wellness, or luxury hospitality setting required
• Leadership experience or demonstrated ability to guide teams preferred
• Excellent verbal and written communication skills
• Highly organized with a calm, proactive mindset
• Strong multitasking and coordination skills in a guest-facing, fast-paced environment
• Comfortable working weekends and holidays
• Ability to lift up to 30 lbs and remain on your feet for extended periods
• A genuine passion for wellness, hospitality, and delivering memorable experiences

Join us at Spa Alila, where every detail is curated, every moment is intentional, and every team member plays a role in our collective pursuit of meaningful, elevated care.

What You Bring\:

• Previous experience in a spa, wellness, or luxury hospitality setting required
• Leadership experience or demonstrated ability to guide teams preferred
• Excellent verbal and written communication skills
• Highly organized with a calm, proactive mindset
• Strong multitasking and coordination skills in a guest-facing, fast-paced environment
• Comfortable working weekends and holidays
• Ability to lift up to 30 lbs and remain on your feet for extended periods
• A genuine passion for wellness, hospitality, and delivering memorable experiences