Spa Concierge Lead (Part-Time) - $22/hour Booking & Retail Commissions

Spa Concierge Lead (Part-Time)

Spa Alila | Alila Napa Valley

Where soulful hospitality meets mindful luxury

At Hyatt, we believe in care that goes beyond expectation. At Spa Alila Napa Valley, we bring that belief to life by creating immersive, five-star wellness experiences grounded in serenity, authenticity, and excellence.

As our Spa Concierge Lead, you'll play a key leadership role in setting the tone for a world-class spa experience. Acting as both a gracious host and a hands-on operational lead, you will ensure a seamless sense of arrival, guide and support our concierge team, and serve as a vital connector between our guests and wellness practitioners.

This part-time leadership position is ideal for someone with exceptional communication skills, strong attention to detail, and a passion for luxury wellness. You'll oversee the front-of-house flow while supporting the back-of-house operations, helping drive the guest experience from start to finish-including check-ins, guest orientation, locker room readiness, ambiance, and team performance.

What You'll Do:

• Serve as the spa's welcoming ambassador, offering intuitive guest assistance and thoughtful orientation through the facility
• Coordinate bookings, service flow, and guest requests with clarity and care
• Lead daily front desk operations, guiding and supporting spa concierge
• Oversee locker room, relaxation areas, and spa cleanliness with high standards in linen, refreshments, and amenities
• Support daily opening/closing duties and reporting procedures, including acting as Manager-on-Duty when scheduled
• Conduct stand-up meetings, performance check-ins, and help train staff in Book4Time, rituals, and guest service standards
• Assist in managing supply inventory and ordering for both front and back of house
• Partner with Spa Management to enhance service consistency, team accountability, and guest satisfaction
• Monitor feedback channels (e.g., Medallia) and adjust service goals or team coaching as needed

What You Bring:

• Previous experience in a spa, wellness, or luxury hospitality setting required
• Leadership experience or demonstrated ability to guide teams preferred
• Excellent verbal and written communication skills
• Highly organized with a calm, proactive mindset
• Strong multitasking and coordination skills in a guest-facing, fast-paced environment
• Comfortable working weekends and holidays
• Ability to lift up to 30 lbs and remain on your feet for extended periods
• A genuine passion for wellness, hospitality, and delivering memorable experiences

Join us at Spa Alila, where every detail is curated, every moment is intentional, and every team member plays a role in our collective pursuit of meaningful, elevated care.

What You Bring:

• Previous experience in a spa, wellness, or luxury hospitality setting required
• Leadership experience or demonstrated ability to guide teams preferred
• Excellent verbal and written communication skills
• Highly organized with a calm, proactive mindset
• Strong multitasking and coordination skills in a guest-facing, fast-paced environment
• Comfortable working weekends and holidays
• Ability to lift up to 30 lbs and remain on your feet for extended periods
• A genuine passion for wellness, hospitality, and delivering memorable experiences