Front Desk Coordinator

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## Full job description {#full-job-description tabindex="-1"}

Overview:

**Front Desk Coordinator -- Be the First Smile Patients See!**

**Location:** Whittaker Family Dental - Napoleon, OH

**Job Type:** Full-time

**About Us**

At our practice, patient care isn't just what we do---it's who we are. With empathy as our guiding principle, we're dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we're equipped with the tools and support to deliver excellent care.

**Your Work Schedule**

Monday: 7:45am-5pm

Tuesday: 7:45am-5pm

Wednesday: 7:45am-7pm

Thursday: 7:45am-5pm

Occasional Friday: 7:45am-1pm

**Your Role as a Front Desk Coordinator**

As a Front Desk Coordinator, you'll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.

**Key Responsibilities**

- Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.

- Perform administrative duties such as sorting mail, scanning documents, and photocopying.

- Answer phone calls, provide information, and schedule, verify, and confirm appointments.

- Clearly explain dental procedures, policies, and services to patients.

- Present financial arrangements and policies to patients while maintaining professionalism and empathy.

- Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

**What You'll Need to Succeed**

- High School Diploma or equivalent (Associate's degree preferred).

- 1-5 years of customer service, insurance, or dental experience preferred.

- Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.

- Strong communication, organizational, and multitasking skills.

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