Work With Purpose
At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing their lives, as well.
The Opportunity:
The Resident Services Associate - Receptionist will be responsible for enhancing the living experience for our senior residents by providing exceptional concierge and reception services. The Resident Services Associate will be the first point of contact for residents and visitors, offering personalized assistance and ensuring a welcoming and supportive environment.
What You'll Do
Greet and welcome residents, guests, and visitors with a warm and professional demeanor.
Assist residents with a variety of requests, including transportation arrangements, dining reservations, event bookings, and other personal services.
Coordinate with local service providers to arrange services for residents such as dry cleaning, housekeeping, and maintenance.
Provide information and recommendations about local attractions, services, and amenities.
Answer and direct incoming calls promptly and professionally, taking messages as necessary.
Manage front desk operations, ensuring the area is neat, organized, and welcoming.
Maintain and update resident and visitor logs, ensuring accurate and up-to-date records.
Handle inquiries and provide accurate information about the community, including services, events, and policies.
Assist with the coordination and communication of resident activities and events.
Support residents with minor administrative tasks such as scheduling appointments and making copies.
Manage incoming and outgoing mail and packages, ensuring timely distribution to residents.
Maintain inventory of office and concierge supplies, placing orders as needed.
Assist with the preparation and distribution of resident newsletters and notices.
What You'll Bring
POSITION REQUIREMENTS / QUALIFICATIONS:
Must be at least 18 years of age.
Must pass State and Company criminal background/drug screens.
Demonstrates effective time management skills.
High school diploma or equivalent required
Previous experience in a concierge, receptionist, or customer service role, preferably in a senior living or hospitality setting.
Strong interpersonal and communication skills, with a friendly and professional demeanor.
Excellent organizational and multitasking abilities.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
Ability to work flexible hours, including evenings, weekends, and holidays as needed.
We Got You
We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.
Comprehensive Medical/Dental/Vision
401k + Match
Competitive PTO
Life, Disability & other supplemental benefits
Professional Development Funds
Wellness Coaching & Personal Support Benefits
Recognition & Reward Programs
Is This You?
Beyond checking off the boxes, we're looking for someone who shares our deep sense of purpose and passion for advancing the lives of others.
Puts People First - You have an authentic connection to our vision of a world in which the quality of life is ageless, and a desire to advance our culture by always respecting and empowering our team members, residents, and families.
Customer Focused - You strive to build and strengthen customer loyalty by delivering exceptional hospitality, thoughtful solutions, and innovative customer attraction and retention strategies.
Results Oriented -
At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing their lives, as well.
The Opportunity:
The Resident Services Associate - Receptionist will be responsible for enhancing the living experience for our senior residents by providing exceptional concierge and reception services. The Resident Services Associate will be the first point of contact for residents and visitors, offering personalized assistance and ensuring a welcoming and supportive environment.
What You'll Do
Greet and welcome residents, guests, and visitors with a warm and professional demeanor.
Assist residents with a variety of requests, including transportation arrangements, dining reservations, event bookings, and other personal services.
Coordinate with local service providers to arrange services for residents such as dry cleaning, housekeeping, and maintenance.
Provide information and recommendations about local attractions, services, and amenities.
Answer and direct incoming calls promptly and professionally, taking messages as necessary.
Manage front desk operations, ensuring the area is neat, organized, and welcoming.
Maintain and update resident and visitor logs, ensuring accurate and up-to-date records.
Handle inquiries and provide accurate information about the community, including services, events, and policies.
Assist with the coordination and communication of resident activities and events.
Support residents with minor administrative tasks such as scheduling appointments and making copies.
Manage incoming and outgoing mail and packages, ensuring timely distribution to residents.
Maintain inventory of office and concierge supplies, placing orders as needed.
Assist with the preparation and distribution of resident newsletters and notices.
What You'll Bring
POSITION REQUIREMENTS / QUALIFICATIONS:
Must be at least 18 years of age.
Must pass State and Company criminal background/drug screens.
Demonstrates effective time management skills.
High school diploma or equivalent required
Previous experience in a concierge, receptionist, or customer service role, preferably in a senior living or hospitality setting.
Strong interpersonal and communication skills, with a friendly and professional demeanor.
Excellent organizational and multitasking abilities.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
Ability to work flexible hours, including evenings, weekends, and holidays as needed.
We Got You
We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.
Comprehensive Medical/Dental/Vision
401k + Match
Competitive PTO
Life, Disability & other supplemental benefits
Professional Development Funds
Wellness Coaching & Personal Support Benefits
Recognition & Reward Programs
Is This You?
Beyond checking off the boxes, we're looking for someone who shares our deep sense of purpose and passion for advancing the lives of others.
Puts People First - You have an authentic connection to our vision of a world in which the quality of life is ageless, and a desire to advance our culture by always respecting and empowering our team members, residents, and families.
Customer Focused - You strive to build and strengthen customer loyalty by delivering exceptional hospitality, thoughtful solutions, and innovative customer attraction and retention strategies.
Results Oriented -
Job ID: 482073817
Originally Posted on: 6/20/2025
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