Guest Service Representative

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This position is responsible for implementing policies and procedures

for the satisfaction and safety of Guests while providing a superior

guest experience. Responsibilities may include checking all bags

entering the event for prohibited items, operating a walkthrough or

handheld metal detector to screen Guests, verifying credentials to

control access to restricted areas, and assisting guests in a

professional and courteous manner.Depending upon your availability and

the events scheduled, this positionis Part-timeand Seasonaland is

primarily for events in the Phoenix Metro Area.

**Responsibilities:**

- Assist Guests with entry into the event: may collect and/or scan

tickets, verify wristbands and badges, or direct Guests coming in

and out of the event.

- Welcome Guests to events and provide them with helpful information

or directions that will enhance their experience.

- Follow proper screening procedures for all guests by conducting bag

searches, hand wand or metal detector screenings, or ID

verification.

- Ensure Guest satisfaction and safety by preventing prohibited items

from entering the event and enforcing event policies.

- Control and monitor access to VIP and restricted areas.

- Respond quickly to potential crowd control issues, investigate

incidents, and complete incident reports on a timely basis.

- Report actual/suspected violations of event policies, procedures,

rules or regulations to Command or designated Supervisor.

- Learn and adhere to the policies, procedures and regulations of

different venues, facilities, and events.

**Requirements:**

- Excellent customer service skills.

- Ability to work nights, weekends, and holidays.

- Ability to collaborate effectively with others to produce results.

- Ability to communicate effectively with others both verbally and in

writing.

- Ability to walk and climb stairs for extended periods of time.

- Ability to work outside in extreme weather conditions.

- Ability to comprehend numerous policies, procedures, and concepts

and to respond using good judgment and discretion based on general

and client-specific policies.

- Ability to maintain accurate records and complete incident reports.

- Ability to react appropriately in emergency situations.