Front Desk Agent

Join our team at Laquinta Inn and Suites, where we pride ourselves on delivering exceptional customer service and creating memorable experiences for our guests. As a valued team member in our hospitality division, you will play a pivotal role in ensuring the smooth operation of our front desk and providing exemplary service to all our visitors.

Key Responsibilities:

Guest Relations: Warmly greet and welcome guests upon arrival, ensuring a pleasurable first impression. Assist with the check-in and check-out processes, ensuring accuracy and efficiency. Address guest inquiries, requests, and complaints in a professional and timely manner.

Reservations Management: Handle all reservation requests, modifications, and cancellations efficiently. Maintain an updated and organized booking system, ensuring data accuracy and preventing overbooking.

Information Provider: Serve as the main point of contact for guests seeking information about hotel services, local attractions, directions, and transportation options. Provide recommendations and assist with travel arrangements as needed.

Administrative Duties: Perform routine clerical tasks such as filing, data entry, and maintaining records. Prepare and process invoices, receipts, and financial transactions accurately.

Communication Liaison: Coordinate with housekeeping and maintenance departments to address and resolve any guest concerns or issues promptly. Ensure seamless communication between departments to enhance guest satisfaction.

Security and Safety: Monitor and ensure the safety and security of guests and the property. Follow established procedures for handling emergencies or unusual situations.

Upselling and Sales: Proactively promote hotel services, amenities, and special promotions to enhance guest experience and increase revenue. Encourage guests to participate in loyalty programs and offer upgrades when appropriate.

Technology Utilization: Utilize property management systems and other software applications effectively to manage reservations, guest profiles, and accounting tasks.

Skills and Qualifications:

Customer Service Orientation: Strong commitment to delivering high-quality service with a focus on guest satisfaction. Ability to handle difficult situations with tact and diplomacy.

Communication Skills: Excellent verbal and written communication skills. Ability to interact with guests and colleagues from diverse backgrounds.

Detail-Oriented: Strong attention to detail with the ability to ensure accuracy in reservation details, billing, and record-keeping.

Problem-Solving: Proactive and resourceful in identifying solutions to guest issues and operational challenges.

Multitasking Abilities: Capable of handling multiple responsibilities simultaneously in a fast-paced environment.

Technical Proficiency: Familiarity with Microsoft Office Suite and experience with hotel management software is preferred.

Team Player: Ability to work collaboratively with colleagues across departments to achieve common goals.

Working Conditions:

Schedule Flexibility: Availability to work various shifts, including evenings, weekends, and holidays, as required by the business needs.

Physical Demands: Ability to stand for extended periods and perform tasks that involve reaching, bending, and lifting moderately heavy items as needed.

Experience and Education:

- Prior experience in hospitality or customer service is a plus but not required. We are willing to train enthusiastic candidates who demonstrate a strong work ethic and a passion for service.

- High school diploma or equivalent is required. Additional education in hospitality or related fields is a plus.