Front Desk Associate

Join our dynamic team at MARTEX HOSPITALITY Inc, where exceptional guest service meets unparalleled hospitality. We are seeking dedicated and personable individuals to become the face of our hotel, offering superior service and an unforgettable guest experience.

**Key Responsibilities:**

- **Guest Reception and Registration:** Greet all guests with a warm and welcoming demeanor. Facilitate check-in and check-out processes efficiently, ensuring that guests feel valued and informed.

- **Reservation Management:** Handle phone and online reservations with accuracy and attention to detail. Modify or cancel reservations in line with company policies while maintaining an organized booking system.

- **Information and Assistance:** Act as the central source of information for guests, providing insights on hotel amenities, local attractions, and transportation options. Address all guest inquiries in a professional and courteous manner.

- **Problem Solving:** Respond to and resolve guest complaints or issues promptly, escalating to the appropriate manager when necessary, and ensuring guest satisfaction.

- **Financial Transactions:** Manage cash, credit, and debit card transactions accurately. Reconcile daily accounts to ensure financial integrity and comply with company policies.

- **Communication and Coordination:** Maintain clear and effective communication with housekeeping, maintenance, and other departments to ensure seamless guest services and resolve any operational issues.

- **Record Keeping:** Maintain accurate guest records, including personal details, billing information, and special requests, ensuring privacy and confidentiality at all times.

- **Safety and Security:** Uphold the hotel's security policies to safeguard guests and their belongings. Be vigilant and report any suspicious activity to management.

- **Administrative Duties:** Support hotel management with various administrative tasks, such as compiling reports, managing correspondence, and maintaining inventory of office supplies.

**Qualifications and Skills:**

- **Education and Experience:** High school diploma or equivalent required. Previous experience in customer service or hospitality is preferred but not mandatory.

- **Technical Skills:** Proficient in using computer systems and reservation software. Familiarity with Microsoft Office Suite is an advantage.

- **Communication:** Excellent verbal and written communication skills are essential. Fluency in additional languages is a plus.

- **Interpersonal Skills:** Strong ability to work collaboratively with diverse teams and personalities. Demonstrate a friendly and approachable attitude.

- **Problem-Solving Skills:** Ability to think quickly and handle challenging situations calmly and effectively.

- **Time Management:** Efficiently manage time and prioritize tasks in a fast-paced environment.

- **Appearance:** Maintain a professional appearance in line with company dress code and grooming standards.

**Work Environment:**

- Work primarily in a hotel lobby or front desk area, with exposure to a variety of guests and demands.

- Must be flexible to work various shifts, including mornings, evenings, weekends, and holidays, to accommodate the hotel's 24/7 operation.

**Why Join Us?**

- Opportunity to be part of a reputable hospitality brand known for its commitment to excellence.

- Work in a supportive and collaborative environment where personal development is encouraged.

- Access to ongoing training programs to enhance your skills and career growth.

- Competitive compensation and benefits package, including health insurance, paid time off, and employee discounts.

At MARTEX HOSPITALITY Inc, we pride ourselves on creating memorable experiences for our guests. If you have a passion for service and a desire to be part of a team that values innovation and community, this could be the perfect role for you.