Per Diem Hospital Concierge

UMC Southern Nevada
Las Vegas, Nevada
Full Time

Email Address

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Salary

$19.50 Hourly

Location

Las Vegas, NV

Job Type

Per Diem

Job Number

25-PDHC.408

Department

Patient Experience - 8634

Opening Date

06/24/2025

Closing Date

7/1/2025 5:00 PM Pacific

Description
Benefits
Questions

Position Summary

As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada's highest level of care to promote successful medical outcomes for patients.

We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.

Per Diem Opening*

Position Summary: Responsible for creating a safe and welcoming environment for hospital patients, visitors, and family members. Acknowledges, greets and assists visitors, and interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. Serves as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to complaints, problems, or special needs.

Job Requirement

Education/Experience: Equivalent to graduation from high school and one (1) year of customer service experience in a hospital or hospitality industry.

Additional and/or Preferred Position Requirements

Must have open availability to work various hours including days, nights, and weekends with short time notice

Knowledge, Skills, Abilities, and Physical Requirements

Knowledge Of: Hospital directory; local area; hospital confidentiality policies; telephone and face-to-face communication etiquette; department and hospital safety practices and principles; infection control policies and practices; patient rights; department and hospital emergency response policies and procedures.

Skill in: Applying customer service techniques; greeting and assisting the public; using general office equipment such as phones, copiers and facsimiles; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction; communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.

Physical Requirements and Working Conditions: Applying customer service techniques; greeting and assisting the public; using general office equipment such as phones, copiers and facsimiles; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction; communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.

The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package:

Employer Paid Pension Planthrough Nevada Public Employees' Retirement System "PERS"!
Vestingin the pension plan after 5 years of qualifying employment!
Health/Dental/Vision Insurance - Less than $20 per paycheck for employee-only coverage
Consolidated Annual Leave (CAL) - CAL is used for personal leave, holidays (twelve scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc.
Extended Illness Bank (a/k/a Sick Bank)
457 Deferred Compensation Plan
Comprehensive Group Health Insurance Plan
Nevada has no State Income Tax
No Social Security (FICA) Deduction

THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER

I understand that I must FULLY complete the application including my education and work experience and that all answers to the experience questions below must be supported by documented work history. Incomplete applications or applications missing relevant work history information (including current UMC employment if applicable) will not be considered.

Do you have a minimum of one (1) year experience in a hospital or hospitality industry?

This position is a non-benefited, per diem (on-call as needed basis) position. Per Diem (PD) employee work assignments add to or substitute for staff on a pre-scheduled basis or as needed on a day-to-day basis, as determined by UMC and are non-benefitted. If you are interested, please make sure when completing the application check off the box "per diem" to the question, "What type of work you will accept" and please check off yes below.

The successful candidate for this position must be available to work all shifts, including graveyard, seven (7) days a week, as needed. Can you fulfil the requirement?

Yes
Maybe
No

I understand that my answers to the supplemental questions alone will not qualify me for the position. I must document those experience, level of education, and certifications clearly in the application in order to be qualified.