Part-Time Concierge

Overview: Join Gates Hudson Community Management (GHCM), where professional growth meets a positive and supportive work environment. As a leading community management firm, GHCM is dedicated to providing quality service through an experienced and knowledgeable team. Our unique policies, up-to-date financial and management reports, and emphasis on training and leadership skills set us apart in the industry.

• Core Values and Mission Statement: At GHCM, our mission is to deliver exceptional service to our clients by maintaining a skilled and professional management team. Our core values revolve around fostering a positive and collaborative work culture, encouraging innovation, and providing ongoing learning and skill development opportunities.
• Work Culture: GHCM embraces a collaborative and innovative work culture through an open-door policy, a mentoring program, and a flexible, friendly family environment. We believe in listening to our team members and promoting a positive, supportive workplace for everyone.
• Why GHCM? Consider a career at GHCM if you seek a professional, learning-centric environment. We value candidates who are eager to learn, communicate effectively, and prioritize customer service. GHCM invests in ongoing education, training, and mentoring, paying for all education costs to support career growth and advancement opportunities.
• Employee Feedback and Communication: GHCM maintains an open line of communication through regular training, meetings, and an open-door policy. We encourage employee feedback and believe in transparent and frequent communication.
• Diversity, Equity, and Inclusion: GHCM is committed to diversity, equity, and inclusion in the workplace. We foster a diverse and inclusive environment and value the contributions of every team member.
• Perks and Benefits: GHCM stands out with unique perks and benefits, such as the full coverage of manager education, including CAI. We prioritize work-life balance through flexible work arrangements, including work-from-home options and flexible hours.
• Community Involvement: While we currently support charities, GHCM is actively working to develop a more robust community involvement program to give back to our communities.
• Success Stories: Many GHCM employees have successfully advanced in their careers, with examples of receptionists reaching senior-level positions. Our commitment to professional development and training has empowered numerous success stories within our team.

If you are a professional seeking a dynamic career with opportunities for growth, learning, and a supportive work environment, GHCM welcomes you. Join us and be a part of our journey to excellence in community management.

Gates Hudson is seeking a professional for a floating position to cover Concierge and other roles. This role is crucial for managing community calls, greeting visitors, directing traffic flow, and providing excellent owner/resident services. This high-visibility role demands professional conduct and attire.

Responsibilities:

• Facilitate smooth shift transitions, ensuring all memos, packages, and keys are accounted for.
• Adhere to reporting deadlines and manage an activity calendar.
• Answer incoming calls courteously, dispatching or messaging accurately, and managing community correspondence as needed.
• Maintain organized files and records.
• Provide top-notch customer service, maintaining positive relations and a welcoming environment.
• Distribute common area and unit keys following Association policies, ensuring proper ID verification and return.
• Manage package and delivery distribution, logging, and notification.
• Coordinate personal services for owners/residents upon request.
• Assist in the planning of community events and activities.
• Conduct regular checks of lobby and common areas, reporting maintenance needs.
• Handle emergency maintenance requests outside of office hours.

Qualifications:

• High School Diploma or equivalent.
• Experience with Microsoft Office (Outlook, Excel, Word) and general internet use.
• Strong knowledge of Association operating policies and procedures.
• Excellent communication skills, both written and verbal.

Physical Demands:

• General office duties ability, including lifting up to 40 pounds.
• May require stair climbing, depending on the property.

Work Environment:

• Professional office setting.
• Use of standard office equipment.

This position offers the opportunity to be a key part of the Gates Hudson Community Management team, ensuring efficient operations and high levels of satisfaction among our community members.

Acknowledgement

The purpose of this job description is to communicate the responsibilities and duties associated with the position of CONCIEGRE. While the information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties might not be specifically addressed. Our company emphasizes a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.

It is imperative that you review these duties, skills and requirements closely and that you understand that by signing this document, you are verifying that you can perform the essential functions of the job and have the skills and possess the physical abilities that are necessary to perform the job as described.