Service Manager

2 years

About Us:
Yamashiro Hollywood is an iconic fine dining destination, renowned for its breathtaking views, world-class service, and fusion of Japanese and Californian cuisine. With over 100 years of history, our restaurant stands as a historic landmark in Los Angeles, offering a unique dining experience. We are seeking an experienced and dynamic Service Manager to join our team and help deliver an exceptional experience to our guests.

Job Description:
The Service Manager at Yamashiro Hollywood is responsible for overseeing the day-to-day operations of the front-of-house and ensuring that each guest receives top-tier service. This role is critical in maintaining smooth service, managing a team, and supporting the overall guest experience. You will lead and train front-of-house staff, manage reservations, and oversee the restaurant's atmosphere to maintain a high level of customer satisfaction.

Key Responsibilities:

1. Team Management: Supervise and coordinate the activities of the host/hostess, servers, bartenders, and other front-of-house staff to ensure smooth and efficient service.

2. Customer Service Excellence: Coach and train staff to uphold the highest standards of service, ensuring guests have a memorable experience.

3. Guest Satisfaction: Handle guest inquiries, concerns, and complaints promptly and professionally to resolve issues and ensure customer satisfaction.

4. Operational Efficiency: Monitor dining room activity, including table turnover and wait times, ensuring the dining room operates smoothly and efficiently.

5. Collaborative Support: Work closely with kitchen staff to ensure food orders are prepared and delivered in a timely manner, addressing any issues that arise.

6. Reservation Management: Oversee the reservation system and seating arrangements to optimize capacity, minimize wait times, and ensure compliance with restaurant policies.

7. Cleanliness & Organization: Ensure the dining area is clean, organized, and properly set up for guest service.

8. Inventory & Supply Management: Keep track of front-of-house supplies, placing orders as necessary to ensure we are well-stocked.

9. Compliance & Safety: Enforce safety, sanitation, and alcohol service regulations to maintain a compliant and safe environment.

Qualifications:

1. Previous experience in a supervisory or management role within the restaurant industry.

2. Strong leadership and interpersonal skills, with a proven ability to inspire, motivate, and develop team members.

3. Excellent communication skills, with the ability to interact effectively with guests, staff, and management.

4. Ability to remain composed and make decisions in a fast-paced environment.

5. Exceptional organizational skills, with the ability to multitask and prioritize effectively.

6. In-depth knowledge of restaurant operations, both front-of-house and back-of-house procedures.

7. Flexibility to work evenings, weekends, and holidays as needed.

8. Basic computer skills for managing reservations, scheduling, and other operational needs.

What We Offer:

• Competitive pay, medical insurance, 401k.

• Opportunity to work in one of Los Angeles most iconic restaurants with breathtaking views.

• A dynamic work environment where your leadership will be integral to the restaurants success.

• Opportunities for career growth and professional development within the company.

• A supportive team that values high-quality service and a positive work culture.

• Employee discounts.

How to Apply:
If you are passionate about hospitality, leadership, and creating memorable guest experiences, we would love to hear from you! Please submit your resume and a brief cover letter outlining your qualifications and experience for the Service Manager position.

Yamashiro Hollywood is an equal-opportunity employer. We encourage applicants from all backgrounds to apply.

Compensation: Salary ($66,000.00 - $70,000.00)

Benefits & Perks: Health Insurance, Paid Time Off, 401k, Dining Discounts

Ability to Inspire and Motivate Team Members

Conflict Resolution skills

Attention to Detail

Time Management Skills

Ability to Work Under Pressure

Customer Focused Mindset

Adaptability to Changing Situations

Team Collaboration

Problem Solving Skills

Ability to Train and Develop Staff

Understanding of Health and Safety Regulations

Capacity for Strategic Planning

Ability to Manage Multiple Tasks Simultaneously

Knowledge of Food and Beverage Service Standards

Commitment to High Quality Service

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