Concierge Lobby Attendant (Residential Building)

Responsibilities To learn more about Related click here: Set the Tone. Be the Welcome. At Related Management, we know the front desk is more than just a desk-it's the heartbeat of the building. As a Concierge, you'll be the first impression for residents and guests, creating a calm, polished, and welcoming experience every day. If you're organized, personable, and take pride in making things run smoothly, we'd love to have you on our team. What You'll Do: Resident & Guest Services Greet residents and guests warmly and professionally Announce visitors and manage deliveries with care Keep the lobby area clean, calm, and welcoming Support leasing tours and events with a polished front desk presence Check lobby lighting, scent, music, and overall presentation throughout your shift Security & Access Control Monitor building cameras and visitor logs Track vendor and contractor entries and exits Respond calmly and appropriately to safety concerns Package & Amenity Management Receive and log packages using digital systems Help manage package room and amenity reservations Support accurate resident preferences and visitor tracking Move-In & Move-Out Coordination Prepare elevators and common areas for scheduled move-ins or move-outs Notify management of any unscheduled activity Ensure transitions are smooth and welcoming Leasing & Visitor Support Welcome prospective residents and notify the leasing team Provide brochures or contact info and maintain a helpful presence Lifestyle & Community Engagement Maintain bulletin boards, support community events, and share local recommendations Remember resident preferences and deliver personalized service moments Emergency & Service Response Follow emergency protocols and respond calmly Assist with in-the-moment service needs and escalate when necessary Ensure follow-up on issues to confirm resident satisfaction Teamwork & Professionalism Keep the front desk organized and presentable Join daily huddles and support team updates Take on special assignments and model emotional intelligence Benefits: Local 32BJ Union Benefits Schedule: Tuesday & Wednesday: 7AM - 3:30PM - Lobby Attendant Thursday & Friday: 3PM - 11:30PM - Lobby Attendant Saturday: 11PM - 7:30AM - Concierge role Days Off: Sunday & Monday Qualifications What You Bring: Strong customer service or hospitality experience Polished communication and a professional, composed demeanor Basic comfort with digital tools (e.g., delivery logs, CRMs) Ability to lift up to 50 lbs and remain on your feet for long periods High school diploma or equivalent required Flexibility for weekend, evening, or holiday shifts as needed #RMC #LuxResiServices #RMC Overview Build Your Career With Related Management Company A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher. At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development. We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards. Explore careers at www.Related.com For details on our hiring policies and privacy practices, visit our Privacy Policy.