Hotel Bell Person FT

PRIMARY PURPOSE:

As a Bell Person, you will set the stage for the guest experience with your welcoming smile and service and are responsible for the collection, transportation, delivery, and storage of guest luggage and other items.

Position Status: Full-Time

Location: Gold Strike Casino

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Smile and greet, warmly interact with, and professionally assist guests and hotel staff.
• Maintain a positive attitude and outgoing personality, demeanor, and professional appearance.
• Provide a high level of guest service to all guests and co-workers aligning with and guided by the Company's and Property's core service standards and brand attributes in order to provide defining moments at every opportunity.
• Collect, transport, deliver, and store luggage and guest items.
• Assist with group deliveries, group baggage, and various amenities.
• Orient guests to guest rooms and property.
• Complete applicable documentation, tickets, and other bell-related forms.
• Make and receive phone calls requesting information, services, and deliveries.
• Perform other job-related duties as requested.

MINIMUM REQUIREMENTS:

• High School Diploma or GED equivalent.
• Six (6) months of guest service experience.
• Work varied shifts, including weekends and holidays.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Able to effectively communicate in English, in both written and verbal forms.
• Basic knowledge of computer software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Maintain a professional, neat, and well-groomed appearance adhering to company standards.

WORKING CONDITIONS:

• This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.