Patient Representative - Guest Services - AM (013)
- Birmingham
- Birmingham, Alabama
- Full Time
Compensation \:
Pay Range\: $43,890 - $71,320 / year
- Benefits available for eligible positions include\: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks , UAB Medicine provides a variety of resources to support employees both personally and professionally.
Work with the Best at UAB Medicine \:
UAB Medicine is Alabama’s largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham , Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.
- U.S. News & World Report 's Best Hospitals, #1 in Alabama
- America’s No. 1 Best Large Employer, Forbes , 2021
- Level I Trauma Center
- NCI-Designated Comprehensive Cancer Center, Comprehensive Transplant Institute, Comprehensive Stroke Center
Our success in patient care, innovation, and education is a direct result of our supportive and inclusive culture . Whether you are looking to start your career, fast-track your development, or diversify your skills, UAB Medicine offers avenues for advancement that other employers cannot match .
Job Description\:
To represent the hospital or clinic administrative staff to patients and visitors. To investigate, resolve, document and report organization specific patient and visitor compliments and concerns to leadership and staff.
1. Coordinates communication between patients, family members, medical staff, administrative staff or regulatory agencies. Interviews patients or their representatives to identify issues relative to care. Coordinates, investigates and resolves grievances concerning quality of care and services; documents appropriately.
2. Maintains knowledge of services and resources available to patient. Serves as a central resource for information concerning patient's rights, advance directives and ethical issues. Explains the mission, policies, procedures and services of the hospital or clinic in order to respond to patient needs or concerns.
3. Collects, analyzes and reports customer satisfaction data utilizing feedback to recommend service enhancements and make changes to policies and procedures.
4. Serves as a subject matter expert on guest relations and patient's rights providing leadership to various internal committees and participating in community, state and national professional organizations. May train staff as needed.
5. May participate in the canine ambassador program.
6. Performs other duties as assigned. Bachelor's degree in Social Services or healthcare field and two (2) years of related experience required or an equivalent combination of education and experience.
Pay Range\: $43,890 - $71,320 / year
- Benefits available for eligible positions include\: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks , UAB Medicine provides a variety of resources to support employees both personally and professionally.
Work with the Best at UAB Medicine \:
UAB Medicine is Alabama’s largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham , Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.
- U.S. News & World Report 's Best Hospitals, #1 in Alabama
- America’s No. 1 Best Large Employer, Forbes , 2021
- Level I Trauma Center
- NCI-Designated Comprehensive Cancer Center, Comprehensive Transplant Institute, Comprehensive Stroke Center
Our success in patient care, innovation, and education is a direct result of our supportive and inclusive culture . Whether you are looking to start your career, fast-track your development, or diversify your skills, UAB Medicine offers avenues for advancement that other employers cannot match .
Job Description\:
To represent the hospital or clinic administrative staff to patients and visitors. To investigate, resolve, document and report organization specific patient and visitor compliments and concerns to leadership and staff.
1. Coordinates communication between patients, family members, medical staff, administrative staff or regulatory agencies. Interviews patients or their representatives to identify issues relative to care. Coordinates, investigates and resolves grievances concerning quality of care and services; documents appropriately.
2. Maintains knowledge of services and resources available to patient. Serves as a central resource for information concerning patient's rights, advance directives and ethical issues. Explains the mission, policies, procedures and services of the hospital or clinic in order to respond to patient needs or concerns.
3. Collects, analyzes and reports customer satisfaction data utilizing feedback to recommend service enhancements and make changes to policies and procedures.
4. Serves as a subject matter expert on guest relations and patient's rights providing leadership to various internal committees and participating in community, state and national professional organizations. May train staff as needed.
5. May participate in the canine ambassador program.
6. Performs other duties as assigned. Bachelor's degree in Social Services or healthcare field and two (2) years of related experience required or an equivalent combination of education and experience.
Job ID: 483049517
Originally Posted on: 6/27/2025
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