Concierge

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wineclasses, private events in a variety of configurations, and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patronsbringing the wine country experience to the middle of alarge city.

Position Summary
The Concierge isresponsible for delivering an exceptional guest service experience to allclientele that have interactions with City Winery. This individual serves as apoint of contact at the Box Office for purposes of general guest relations andsupport, ticketing, City Winery Rewards Program and City Winery merchandise.The Concierge team member is responsible for maximizing ticket and retailmerchandise sales, while serving as a brand ambassador of the Company.

Overview of Responsibilities

Correspond with guests in person, phone, and email

Manage in-person, online, and phone ticket sales

Handle all retail merchandise transactions,organization, sales, inventory, ordering needs, and upkeep

Maximize ticket sales and retail merchandise sales

Actively participate in and support box office staffduties as needed, including set up and breakdown of venue spaces

Assist guests with seat changes

Compile house and artist comps and arrange seatingappropriately

Handle troubleshooting with guests on ticketingpurchases

Close out and reconcile box office transactions

Arrange special care of VIPs, Investors, or otherguests who may receive gratis food or drink

Maintain a neat and tidy Concierge booth

Handle payment transactions and maintain accurate cashdrawer

Attend training courses, tastings, meetings, as needed

Maintain a knowledge of City Winery brand, history,culture, and programming, both in venue and restaurant

Other duties, tasks, projects as per business needs

Minimum Qualifications

2+ yearsprior experience in a concierge, box office, or customer service role in ahospitality setting, and/or relevant experience

Ability toconsistently deliver high-quality guest experiences, exceed guest expectations,and strive to create a memorable guest experience

Strong workethic, calm demeanor with customer-focused approach, and immaculate attentionto detail

Effectivecommunication skills (both written and verbal), interpersonal skills and aproven ability to build positive relationships with coworkers and guests

Proficientcomputer skills

Ability towork both independently and in a team environment

Ability to worka flexible schedule including days, nights, weekends, and holidays

About Us

Wine, food, andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there's more to us than that we're a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life. City Winery, founded by music industry veteran & visionaryMichael Dorf, has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90+ points, City Winery offers arange of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.