Guest Services Agent

Guest Services Agent

Full-Time

Viking Cruises

Woodland Hills, CA

Posted about 18 hours ago

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JOB DETAILS

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person.

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Conde Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.

Why join Viking?

Elevate your career regardless of where you are on your journey. Viking can help you in reaching new destinations with:

Paid training program in skills and approach to premium hospitality services

On-the-job coaching to help you advance rapidly

A lifelong network of hospitality professionals

Onboard our ship

Lodging, meals, Wi-Fi, uniforms, and laundry are free of charge for all crew members

Travel to/from the ship provided and paid for by Viking, unless you are within reasonable driving distance of embarkation or disembarkation ports

Crew-only deck and dedicated recreational activities

Viking Benefits:

US Mainland candidates:

Health, vision, and dental insurance with incredibly low premiums

401(k) plan with Viking match of 100% of employee contributions up to 4% per pay period

Retention bonus program

Puerto Rico and Guam candidates:

Health, vision, and dental insurance with very low premiums

Retention bonus program

WHAT YOU WILL DO ON BOARD

Serve as the primary source of information for guests, providing concierge services, according to shift schedule

Process onboard sales transactions and operate phone switchboard, cashless system, and safety system

Ensure smooth operation of guest infotainment system

Plan and execute embarkation, disembarkation, and check-in/out procedures

Maintain daily logbook and guest manifests, handle guest complaints, and prepare guest lists and invitations

Coordinate guest travel arrangements and assist with shore excursions while providing excellent customer service to internal and external customers

Willing and able to work 10 weeks straight on the ship followed by 4weeks vacation. (Schedule & rotation may flucuate depending on occupancey and staffing needs)

ABOUT YOU

2+ years' experience in the scope of the Front Office department or similar at a 5-Star hospitality and/or restaurant environment; shipboard experience is an advantage

High school diploma required, and degree with hospitality focus preferred

Physically fit and in good health; extensive walking required and ability to stand on feet for long period of time

Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards

MANDATORY REQUIREMENTS & AT WILL EMPLOYMENT:

U.S. Citizen or Permanent Resident (green card) to work onboard the ship, as required by federal regulations

Ability to satisfactorily pass a pre-employment drug test. This includes testing for marijuana and other controlled substances. We are a Drug-Free and Alcohol-Free workplace

Viking Cruises is an At-Will Employer. As such your, employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at-will

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