General Maintenance Technician

The Highlands at Wyomissing is seeking a skilled and dedicated Maintenance Technician to join our team in ensuring a safe, functional, and welcoming environment for our senior living community. This full-time role involves performing daily maintenance tasks, including basic electrical, plumbing, HVAC diagnostics, carpentry, painting, snow removal, and furniture setups. The ideal candidate is results-driven, team-oriented, and compassionate, with strong communication skills and the physical ability to complete hands-on work. You'll play a vital role in supporting residents and staff by maintaining our facility's operations and appearance.

Summary of Responsibilities:

The Maintenance Technician is responsible for performing a variety of routine and preventive maintenance tasks to ensure the functionality, safety, and appearance of the senior living community. Key responsibilities include basic electrical, plumbing, HVAC diagnostics, painting, carpentry, snow removal, and assistance with furniture moves. This role may involve collaborating with or directing outside contractors and requires participation in an on-call rotation. The technician ensures that all duties align with company policies, values, and applicable laws and regulations, while promoting a safe, efficient, and customer-focused environment that supports the well-being of all residents and staff.

The content of this job description is intended to describe the general nature and level of work expectations performed by incumbents in this classification. All activities are completed in accord with the Core Focus, 10-Year Target, Core Values of the Company, following all policies, procedures, Equal Employment Opportunity laws, confidentiality, and other Federal, State and Local laws and regulations, as appropriate.

Essential Functions/Duties:

• Perform daily routine maintenance throughout the facility
• Execute basic electrical, plumbing, and HVAC diagnostic and repair tasks
• Maintain functional plumbing systems and perform minor repairs
• Service sewer piping and grease traps
• Conduct light painting and basic carpentry work
• Assist with installation and troubleshooting of data, communication, fire alarm, and CCTV systems
• Support resident furniture moves and room setups
• Complete assigned work orders in a timely manner
• Participate in snow removal and seasonal facility preparations
• Comply with required training, certifications, and ongoing education to meet regulatory and organizational standards
• Adhere to The Highlands' Core Values and Customer Service Expectations
• Maintain clean, safe, and organized work areas
• Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

Other Duties:

• As assigned by management
• Essential functions are not intended to be an exhaustive list of all position duties required and performed by the incumbent in the role. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Required Skills/Abilities:

• Strong communication and interpersonal skills
• Basic proficiency in Microsoft Office
• Ability to work independently and as part of a team
• Physical capability to perform hands-on maintenance tasks

Supervisory Responsibilities:

• None

Core Values:

AMBASSADOR: Represents The Highlands at Wyomissing in a positive light with integrity. Takes pride in our community.

• COMMITMENT: Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.
• COMPASSIONATE: Is empathetic, mindful, and kind.
• INNOVATIVE: Is curious. Identifies new methods and efficiencies.
• RESULTS-DRIVEN: Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations.
• TEAM ORIENTED: Works cooperatively and effectively with others to achieve common goals.

The Highlands' Traditions (Customer Service Expectations):

• SAFETY: Practices safe behaviors to ensure the safety of all.
• KINDNESS: Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations.
• SHOW: Takes pride in self-appearance. Stays in "character" and performs the "role in the show." Ensures work area is show-ready.
• EFFICIENCY: Performs role with consistency and efficiency. Uses time and resources wisely.

Position Type/Expected Hours of Work:

• This is a full-time position. Standard days and hours of work are Monday through Friday, 7:30 a.m. to 4:00 p.m. This position requires on-call duty and the ability to work during nonstandard hours when the need arises.

Education and Experience Requirements:

• High school Diploma or GED (Required)
• Associates degree from two-year Technical school (Preferred)
• OR Certificate from two-year Technical program (Preferred)
• OR Equivalent verified work experience greater than 5 years in the field of Maintenance.
• 2-5 Years Construction Maintenance (Required)
• 2-5 Years Basic Plumbing skills (Required)
• 2-5 Years Basic Electrical skills (Required)
• 1-3 Years Basic Communication systems (Preferred)
• 1-3 Years Fire alarm systems (Preferred)
• Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required)

Work Authorization/Security Clearances:

• Medical Screening
• Criminal History Clearance
• FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)
• Immigration and naturalization (I-9) Clearance
• Valid Pennsylvania Driver's License and acceptable MVR (Required)

Physical Requirements and Physical Demands:

• Hearing: Adequate to perform job duties in person and over the telephone.
• Speaking: Must be able to communicate clearly in person and over the telephone.
• Writing: Must be able to accurately document pertinent information either by writing or typing.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Continuously within shift (67-100%): Standing, Walking, Lifting 10 lbs. maximum and occasionally lifting and/or carrying objects.
• Frequently within shift (34-66%): Bending, Crouching, Squatting, Crawling, Kneeling, Lift from floor level up, Lift from waist level up, Lifting 20 lbs. maximum and frequently and/or carrying objects weighting up to 10 lbs.
• Occasionally within shift (1-33%): Sitting, Climbing, Balancing, Pulling with force, Reaching above head, Reaching above shoulder, Push/Pull (up to 350 lbs.), Lift above shoulders/head, Ability to lift, push, pull with assistance (mechanical or co-worker) the weight of the average patient specific to department, Lifting 50 lbs. maximum and frequently and/or carrying objects weighting up to 25 lbs., Lifting 100 lbs. maximum and frequently and/or carrying objects weighting up to 50 lbs., Lifting objects in excess of 100 lbs. with frequent lifting and/or carrying of objects weighting up to 50 lbs.

Safety Hazards and Physical Environment:

• General office working conditions
• May be exposed to blood borne pathogens - Low Risk
• May be exposed to communicable diseases
• May be exposed to moving mechanical parts
• May be exposed to rare occasions during which it is necessary to interact with a resident exhibiting aggressive behavior

At-Will Employment Statement:

Employment with The Highlands at Wyomissing is on an at-will basis. This means that either the employee or the company may terminate the employment relationship at any time, with or without notice, and with or without cause, unless otherwise prohibited by law or subject to a written employment agreement signed by an authorized company representative. Nothing in this job description or any company policy shall be construed to create a contract of employment or guarantee of continued employment.