Team Member

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| | Job Description | | |

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| | | - Customer service:Greeting | |

| | | customers, taking orders, | |

| | | and processing payments | |

| | | - Food preparation:Preparing | |

| | | and packaging food and | |

| | | drinks | |

| | | - Cleaning:Keeping the | |

| | | restaurant clean, | |

| | | including the dining room, | |

| | | restroom, and exterior | |

| | | - Safety:Maintaining health | |

| | | and safety standards, and | |

| | | reporting hazards to the | |

| | | manager | |

| | | - Inventory:Unloading and | |

| | | stocking inventory | |

| | | - Other duties:Assisting in | |

| | | the kitchen, operating | |

| | | fryers and microwaves, and | |

| | | transferring supplies | |

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| | | SUMMARY | |

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| | | The Team Member position is re | |

| | | sponsible for providing except | |

| | | ional guest service and suppor | |

| | | t, while working closely with | |

| | | the Restaurant Managers and ot | |

| | | her Team Members to maintain o | |

| | | perational standards and proce | |

| | | dures. This position operates | |

| | | under the direction of the Gen | |

| | | eral Manager, Assistant Manage | |

| | | rs, and Shift Coordinators. Th | |

| | | is position has direct interac | |

| | | tions with Guests and members | |

| | | of the field operations team. | |

| | | | |

| | | RESPONSIBILITIES | |

| | | | |

| | | Greets guests with a | |

| | | smile, receives orders, proces | |

| | | ses payments, and responds app | |

| | | ropriately to customer issues | |

| | | | |

| | | Oper | |

| | | ates cash register or point of | |

| | | sale devices, as needed, and | |

| | | uses value-added suggestive-se | |

| | | lling techniques to generate a | |

| | | dditional sales opportunities | |

| | | | |

| | | Verifies th | |

| | | e accuracy of guests' orders | |

| | | | |

| | | Prepares and pac | |

| | | kages food and drink products | |

| | | | |

| | | Cleans k | |

| | | itchen area, counters, food pr | |

| | | eparation areas, and utensils | |

| | | | |

| | | Cleans dining room, r | |

| | | estrooms and exterior grounds | |

| | | | |

| | | Maintains health and s | |

| | | afety standards in work areas | |

| | | | |

| | | Unloads and sto | |

| | | cks inventory items as needed | |

| | | | |

| | | Performs duties | |

| | | at multiple workstations (e.g | |

| | | ., front counter, Drive-Thru, | |

| | | prep boards, expediter, etc.) | |

| | | | |

| | | Prompt and regular | |

| | | attendance on assigned shifts | |

| | | | |

| | | Works to resolve issues tha | |

| | | t may arise in the restaurant | |

| | | | |

| | | Learns team ef | |

| | | fectiveness skills; works with | |

| | | others to achieve team goals | |

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