Food Service - Kitchen Manager

Job Title: Kitchen Manager

Departments: Food Service

Reports To: Food Service Manager

Summary

As a key leader of our Food Service Department, the Kitchen Manager is fundamentally focused on product quality, presentation, food safety, and the overall success of the Food Service Department. He or she is also responsible for assisting the Food Service Manager with product management, gross margin, labor, general expense control, and profitability as it relates to production responsibilities. The Kitchen Manager will assist with the training and education of employees in the areas of product knowledge, recipe compliance, product management, food safety, quality control, sanitation, and the overall organization of the Food Service Department.

Essential Duties and Responsibilities

Include the following (other duties may be assigned):

• Ensures proficiency in production tasks; consistently achieves all food preparation guidelines, including full compliance with established recipe program; ensures prepared food consistency, quality, freshness, and portion control.
• Participates in determining order quantities, effective ordering of all products for the production kitchen; maintaining product inventory at "par" levels.
• Assesses product quality and provides timely feedback to staff and management. Additionally, will integrate new and seasonal items as necessary into the product selection process.
• Follows established guidelines to manage and process all miss-picks, damaged goods and credits.
• Ensures all outdated products are pulled, recorded, and discarded on a daily basis.
• Controls inventory for back of the house Food Service operation.
• Ensures proper portioning procedures are followed at all times.
• Actively works with Meat, Seafood and Produce Managers to reduce shrink and create menu items.
• Oversees the production of back of the house products in the Deli, and Catering departments.
• Maintaining effective communication between all food production areas within the kitchen.
• Maintains sales floor, back room, cooler and freezer in a safe, clean, and organized manner; helps breakdown and store products received.
• Contributes to a productive, enjoyable work environment; fosters working relationships that promote positive team morale.
• Uses and requires employees to use equipment correctly; demonstrates comprehensive knowledge of all equipment in Food Service.
• Consistently presents a professional personal image, including impeccable execution of the company's dress and appearance standards.
• Ability to multi-task, manages time wisely, and maintains a "sense of urgency".
• Responsible for all policies and practices related to food safety, sanitation, price integrity, and other functional duties within the department.
• Informs appropriate management members throughout the store to improve, maintain or solve any issues as they arise, general or personnel.
• In conjunction with the Food Service Manager:
• Works to maintain and manage stocking standards, verify that items received from vendors meet company guidelines.
• Verifies invoice billing and communicates discrepancies to the Food Service Manager.
• Ensure that signing is posted for all products, and that they are properly labeled.
• Determine daily projects and activities of production employees; ensures daily tasks and assignments are accomplished correctly and in a timely manner.
• Effectively organize and manages all production and cleaning schedules.
• Manages costs by controlling shrink and theft.

Supervisory Responsibilities

The Kitchen Manager manages back of the house production employees within the Food Service Departments, which include the Deli, Cafe, & Catering Departments. He or she carries out supervisory responsibilities in accordance with Bristol Farms/Lazy Acres Market policies and all applicable laws. Responsibilities include interviewing; training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Customer Service Skills

The Kitchen Manager is expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Kitchen Managers are expected to have a positive "can-do" attitude; to treat others with respect; and easily adjust to changes in the workplace. Effectively follows through with customers, including item requests, questions, and concerns.

Education and/or Experience

High School diploma or general education degree (GED); must have experience and background in the culinary field or other food service industries, which includes but not limited to hotels, country clubs, gourmet markets, food production facilities, or restaurants. One year certificate from college or technical school and minimum two-years work related experience; or equivalent combination of education and experience. Must be "Serve Safe" certified.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, or employees of Bristol Farms/Lazy Acres Market.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, proportions, and percentages. Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution.

Knowledge of English

This is a customer service driven position. The candidate must have the ability to speak, read and understand English. Ability to speak and understand the Spanish language is a plus.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision.

Work Environment

While performing the duties of this job, the Employee regularly works near moving mechanical parts. The employee is occasionally exposed to extreme heat and/or cold, to electrical shock, and to risk of burn. The noise level in the work environment is usually moderate & occasionally loud.