Server-Alinea Group

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Server has the seniormost role on the front-of-house team. They provide excellent guest experiences by lending their expert hospitality knowledge to develop enriching guest experiences.

Roles and Responsibilities

Job duties include, although are not limited to:

1. Executes all runner and server assistant responsibilities and tasks as needed by their team

2. Manages a section and leads a team of 1-3 runners and servers to execute a coursed menu across multiple dining areas

3. Acts as the primary ‘face’ of the team, facilitating all aspects of the welcome, meal, and departure for each dining group with the other captains on the floor

4. Builds magical dining experiences by acknowledging special occasions and dietary restrictions

5. Provides prompt tableside recommendations for beverage pairings and dietary substitutions

6. Handles service recovery by addressing guest concerns, resolving issues promptly and accurately

7. Expert knowledge of all menus and experiences offered (including techniques, ingredients used)

8. Complete knowledge of all the silver, plate, and glass markings of all menus

9. Advanced tableside presentation skills

10. Ensures that guest checks are accurate to what was purchased and comped during the menu

11. Participates in and delegates tasks for setting up and breaking down all FOH stations, completing checklists

12. Leads the completion of closing duties by utilizing the team and assigning them to tasks.

13. Performs other duties as assigned by supervisors, managers, or chefs

Qualifications

1. Expert knowledge of runner and server skills
2. Unprecedented work ethic
3. One or more years of experience in hospitality
4. Works well in a fast-paced, chef-driven environment
5. Works collaboratively in team settings
6. Strong communication skills and attention to detail
7. Thinks quickly and efficiently in high-pressure situations
8. Ability to carry a tray with food and/or drinks

Physical Requirements

• Must be able to work on your feet for at least 8 hours
• Must be able to move, pull, or lift at least 35 pounds
• Must be able to climb stairs multiple times per shift
• Must be able to carry a full tray with either hand

Equal Opportunity Employer:

Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.

Vision

Leading the future of luxury lifestyle; curating distinctive and enriching experiences.

Purpose

Creating Stories of Distinction

The Maybourne Mindset

1. Put People at our heart
2. Stay two steps ahead
3. Make the magic happen

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

Company Benefits

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off

• Paid Sick Leave
• Employee Assistance Program
• Free Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*