Float Front Office Associate

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RAYUS Radiology is looking for a Float Front Office Associate to join our team. As a Float Front Office Associate, you will be the first point of contact for patients and referring professionals -- answering phones, cheerfully greeting and registering patients, scheduling patient procedures, and acting a liaison between medical technologists and patients waiting for exams. In this role you will travel to multiple CDI locations in the market, and be eligible for a shift differential. You'll be part of a team providing a wide range of screening, diagnostic and interventional procedures with compassion and integrity to ensure the highest quality, access, service and value to our patients, referring providers and partners. You will play an important part in that process by actively listening to patients' needs, and showing empathy to every patient you speak with.

This position is full-time, working Monday - Friday, shift will vary.

The pay range for this position is $19 - $23 based on direct and relevant experience.

Essential Duties:

(65%) Registration

Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays

Answers phones and handles calls in an efficient and friendly manner

Fields calls appropriately for center associates

Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information

Follows-up on any unread exams

Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up

Orders office supplies as needed

Maintains supply of patient information sheets

Pushes imaging via electronic interfaces

Completes confirmation calls and provides preparation instructions to patients

Faxes reports, billing information, and medical release forms as requested

(25%) Scheduling & Insurance

Schedules patients and enters orders

Maintains an up-to-date and accurate database on all current and potential referring physicians

Accurately maintains patient records within radiology information system (RIS)

Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate

Maintains accurate pending-scheduling list

Checks all exams for pre-certification with patient's insurance company

Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines

Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(10%) Performs other duties as assigned

Required:

High school diploma or equivalent

Microsoft Office Suite experience

1-2 years customer service experience

Proficient with using computer systems and typing

Valid driver's license and proof of current insurance

Preferred:

1-2 years medical front office experience

Medical terminology and office background

Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and