Customer Service Specialist

Customer Service Specialist SQA Solution South San Francisco, California, United States 20 hours ago Quick Job type Full-time Quick Job description Type : Contract, w2 only Duration : 5+ months (with possible extension) Location : South San Francisco, CA; onsite with a possibility to be hybrid in the future. Pay : $25 / hr, all-inclusive Please note that at this time we are unable to sponsor employment authorization (both new and transfer) Global Biotech Company is looking for a Customer Service Specialist to join the Channel Operations department, the mission of which is to ensure that the right product gets to the right place at the right time. The role is dedicated to providing the highest quality of customer support by offering full-time phone coverage, managing numerous daily activities, and participating in internal and external departmental projects. Responsibilities : Customer Support & Communication Provide high-quality customer service and full-time phone coverage (an 8-hour shift scheduled by management within the 6 AM 5 PM timeframe). Address customer inquiries, resolve issues, and escalate concerns when necessary. Advocate for customers by investigating complaints and recommending process improvements. Maintain effective communication with team members and supervisors. Stay updated on industry trends and company policies. Order & Returns Management Process and manage customer orders accurately. Monitor inventory to ensure appropriate order commitments. Communicate order status updates to customers. Administer customer returns, acting as a liaison between customers, third-party providers, and the company. Ensure timely and accurate processing of credits and debits. Sales & Operations Support Assist in product launches to ensure successful execution. Manage special programs related to sales and customer service. Work closely with Finance, Product Distribution, and Customers to resolve disputes. Team Collaboration & Adaptability Support team decisions and maintain a positive, inclusive work environment. Adapt to changing business needs, schedules, and priorities. Participate in team initiatives such as Lean Daily Management. Qualifications : Strong decision-making and problem-solving skills. Ability to build relationships and apply industry knowledge effectively. Excellent communication skills - clear, logical, and receptive to feedback. Team-oriented mindset with a collaborative approach. Goal-driven and accountable for meeting commitments. Ability to navigate complex, delayed, or ambiguous information. We are an Equal Opportunity employer and welcome talent across all aspects of background, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration without bias and based on the relevant qualifications, talents, skills, experiences, and business needs a job alert for this search Customer Service Specialist South San Francisco, California, United States