WHY WORK FOR US?
In the hospitality business, our focus is on making a difference in the lives of our guests and employees. We care about the well-being of our employees and strive to provide a full comprehensive, competitive benefits plan to provide for you and your familys needs. We offer a flexible schedule, friendly and supportive work environment, opportunities for training and career advancement, employee discounts and so much more!
COMPANY INFORMATION
Located in Amherst, NY, the Hampton Inn Buffalo- Amherst is strategically located between two popular destinations the Amherst Recreation Complex and the University at Buffalo North Campus. The Amherst Recreation Complex provides indoor and outdoor sports and recreational activities year-round. Its Northtown Center is the top tourism destination in town. The hotel is also unique. It is the first one in the nation certified for Universal Design, an emerging standard for socially responsible design.
We are currently looking for individuals who embrace the hospitality culture and are looking for a professional career and growth in the industry. If you are interested in joining our team, expedite your application process and apply directly on our career center at: Recruitment (adp.com) (
This role requires weekend, holiday, morning availability. Flexibility with scheduling is essential to meet the needs of our hotel operations.
Job Summary
The Housekeeping Supervisor directs and organizes the activities of all housekeeping staff to maintain the highest standards of cleanliness and outstanding customer service. The Housekeeping Supervisor will oversee all housekeeping operations to include but not limited to staff scheduling, timecard and time off review and approval, staff training and coaching and visually inspecting rooms, suites and public areas to ensure they meet the hotel standards of cleanliness.
Essential Functions:
% Time Spent
+ Operations and guest relations:
+ Oversees and manages all housekeeping staff on a daily basis.
+ Ensures guest rooms are fully stocked.
+ Inspects up to 100 rooms and public areas for cleanliness each day.
+ Monitors and replenishes stock rooms and carts with proper supplies and complete quarterly linen inventory.
+ Guarantees a high standard of customer service by providing information to guests about hotel services, activities and local attractions.
+ Tracks room occupancies by communicating information to hotel front desk or utilizing automated property management systems.
+ Collaborates with Engineering and Property Operations for facilitation of repairs and maintenance concerns.
+ Monitors lost and found program.
70%
+ Leadership Responsibilities
+ Trains housekeepers on cleaning tasks, tidiness and hygiene standards.
+ Empowers associates to provide excellent customer service and ensure associates understand service expectations and parameters.
+ Active involvement in the recruitment, selection, and hiring of new team members.
+ Facilitates effective new hire and ongoing training for team members.
+ Clearly communicates job expectations, confirms understanding, and provides ongoing coaching and feedback to direct report(s).
+ Provides support and acts as a resource for team members by answering job and employment-related questions, communicating timely and transparently about organizational decisions and changes whenever possible, providing tools and resources for success, and removing barriers to success whenever possible.
25%
+ Administration:
+ Establishes schedule for team members, adjusting promptly for absences to minimize any lapse in operations.
+ Monitors payroll reports.
+ Keeps track of daily rooms cleaned for CPOR purposes
+ Responsible for completing department specific reports.
5%
Other Duties and Responsibilities:
+ Works closely with the Human Resources Manager and the General Manager, in the absence of the Executive Housekeeper, to make decisions related to purchasing and/or addressing staff performance or behavioral issues.
+ Supports other departments as needed Assists front of house staff or other departments upon request.
+ Attempts to communicate with guests in guests native language, if applicable.
+ Reports maintenance deficiencies, safety hazards, accidents, or injuries.
+ Follows Personal Protective Equipment (PPE) requirements, and report any defective, damaged, or lost PPE including equipment that does not fit properly to management.
+ Follows all safety procedures and be able to recognize and act in emergency situations.
Education and Experience:
+ High School Degree or equivalent required.
+ 1-2 years of supervisory experience in hotel housekeeping preferred.
+ 4 or more years of hotel housekeeping experience preferred.
Knowledge, Skills & Abilities:
+ Ability to read, write, listen, and communicate and effectively in English. Spanish fluency a plus.
+ Strong interpersonal skills and customer service orientation, with an ability and willingness to effectively communicate with employees and guests.
+ Ability to apply concepts of basic math and accounting.
+ Ability to lead by example and skilled at motivating others, building morale, inspiring, and encouraging staff to perform at their best individually and as a team.
+ Ability to follow and enforce all hotel standards, including safety procedures and standards.
+ Excellent knowledge of company policies and procedures, and the ability and willingness to ensure that company policies and procedures are consistently followed by all team members.
+ Ability to temporarily replace a staff member and clean rooms or other hotel areas when necessary.
+ Ability to move and operate large objects such as carts, vacuum cleaners, furniture, bags of linens and inventory.
+ Ability to arrive to work on time when scheduled.
+ Ability to effectively use hotel software systems and proficiency in Microsoft Word, Outlook, Excel a plus. and.
+ Ability to operate in a 7-day per week, 24-hour per day business setting.
Physical Demands & Work Environment:
+ The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Constant near and far vision.
+ Constant speaking and hearing required.
+ Frequent climbing stairs, standing and walking, grasping with hands and arms.
+ Occasional lifting and carrying up to 50+ lbs., pushing and pulling occasional up to 80+ lbs.
+ Occasional sitting, crouching, bending, stooping, reaching.
In the hospitality business, our focus is on making a difference in the lives of our guests and employees. We care about the well-being of our employees and strive to provide a full comprehensive, competitive benefits plan to provide for you and your familys needs. We offer a flexible schedule, friendly and supportive work environment, opportunities for training and career advancement, employee discounts and so much more!
COMPANY INFORMATION
Located in Amherst, NY, the Hampton Inn Buffalo- Amherst is strategically located between two popular destinations the Amherst Recreation Complex and the University at Buffalo North Campus. The Amherst Recreation Complex provides indoor and outdoor sports and recreational activities year-round. Its Northtown Center is the top tourism destination in town. The hotel is also unique. It is the first one in the nation certified for Universal Design, an emerging standard for socially responsible design.
We are currently looking for individuals who embrace the hospitality culture and are looking for a professional career and growth in the industry. If you are interested in joining our team, expedite your application process and apply directly on our career center at: Recruitment (adp.com) (
This role requires weekend, holiday, morning availability. Flexibility with scheduling is essential to meet the needs of our hotel operations.
Job Summary
The Housekeeping Supervisor directs and organizes the activities of all housekeeping staff to maintain the highest standards of cleanliness and outstanding customer service. The Housekeeping Supervisor will oversee all housekeeping operations to include but not limited to staff scheduling, timecard and time off review and approval, staff training and coaching and visually inspecting rooms, suites and public areas to ensure they meet the hotel standards of cleanliness.
Essential Functions:
% Time Spent
+ Operations and guest relations:
+ Oversees and manages all housekeeping staff on a daily basis.
+ Ensures guest rooms are fully stocked.
+ Inspects up to 100 rooms and public areas for cleanliness each day.
+ Monitors and replenishes stock rooms and carts with proper supplies and complete quarterly linen inventory.
+ Guarantees a high standard of customer service by providing information to guests about hotel services, activities and local attractions.
+ Tracks room occupancies by communicating information to hotel front desk or utilizing automated property management systems.
+ Collaborates with Engineering and Property Operations for facilitation of repairs and maintenance concerns.
+ Monitors lost and found program.
70%
+ Leadership Responsibilities
+ Trains housekeepers on cleaning tasks, tidiness and hygiene standards.
+ Empowers associates to provide excellent customer service and ensure associates understand service expectations and parameters.
+ Active involvement in the recruitment, selection, and hiring of new team members.
+ Facilitates effective new hire and ongoing training for team members.
+ Clearly communicates job expectations, confirms understanding, and provides ongoing coaching and feedback to direct report(s).
+ Provides support and acts as a resource for team members by answering job and employment-related questions, communicating timely and transparently about organizational decisions and changes whenever possible, providing tools and resources for success, and removing barriers to success whenever possible.
25%
+ Administration:
+ Establishes schedule for team members, adjusting promptly for absences to minimize any lapse in operations.
+ Monitors payroll reports.
+ Keeps track of daily rooms cleaned for CPOR purposes
+ Responsible for completing department specific reports.
5%
Other Duties and Responsibilities:
+ Works closely with the Human Resources Manager and the General Manager, in the absence of the Executive Housekeeper, to make decisions related to purchasing and/or addressing staff performance or behavioral issues.
+ Supports other departments as needed Assists front of house staff or other departments upon request.
+ Attempts to communicate with guests in guests native language, if applicable.
+ Reports maintenance deficiencies, safety hazards, accidents, or injuries.
+ Follows Personal Protective Equipment (PPE) requirements, and report any defective, damaged, or lost PPE including equipment that does not fit properly to management.
+ Follows all safety procedures and be able to recognize and act in emergency situations.
Education and Experience:
+ High School Degree or equivalent required.
+ 1-2 years of supervisory experience in hotel housekeeping preferred.
+ 4 or more years of hotel housekeeping experience preferred.
Knowledge, Skills & Abilities:
+ Ability to read, write, listen, and communicate and effectively in English. Spanish fluency a plus.
+ Strong interpersonal skills and customer service orientation, with an ability and willingness to effectively communicate with employees and guests.
+ Ability to apply concepts of basic math and accounting.
+ Ability to lead by example and skilled at motivating others, building morale, inspiring, and encouraging staff to perform at their best individually and as a team.
+ Ability to follow and enforce all hotel standards, including safety procedures and standards.
+ Excellent knowledge of company policies and procedures, and the ability and willingness to ensure that company policies and procedures are consistently followed by all team members.
+ Ability to temporarily replace a staff member and clean rooms or other hotel areas when necessary.
+ Ability to move and operate large objects such as carts, vacuum cleaners, furniture, bags of linens and inventory.
+ Ability to arrive to work on time when scheduled.
+ Ability to effectively use hotel software systems and proficiency in Microsoft Word, Outlook, Excel a plus. and.
+ Ability to operate in a 7-day per week, 24-hour per day business setting.
Physical Demands & Work Environment:
+ The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Constant near and far vision.
+ Constant speaking and hearing required.
+ Frequent climbing stairs, standing and walking, grasping with hands and arms.
+ Occasional lifting and carrying up to 50+ lbs., pushing and pulling occasional up to 80+ lbs.
+ Occasional sitting, crouching, bending, stooping, reaching.
Job ID: 484376379
Originally Posted on: 7/8/2025
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