Lab Concierge

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse

Job Description

Location: Raleigh, North Carolina

Company Overview: Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. We support our customers in accelerating life sciences research, solving sophisticated analytical challenges, increasing laboratory efficiency, improving patient health through diagnostics, and developing and manufacturing life-changing therapies.

Responsibilities:

• Clean and sterilize laboratory glassware using autoclaves.
• Collect and deliver glassware to and from various lab locations.
• Maintain glassware inventory, order new supplies, and inspect for damage.
• Keep accurate records of glassware usage and perform necessary repairs or replacements.
• Collaborate with lab staff to understand their needs and schedule services.
• Develop a customer-focused culture that promotes loyalty through exceptional service.
• Update equipment work order records in the Computerized Maintenance Management System (CMMS).
• Coordinate equipment scheduling with internal customers and external vendors.
• Escort vendors for on-site activities.
• Support procurement of lab consumables and materials for equipment management.
• Generate client-requested reports, including open work orders and service requests.
• Enforce safety protocols and ensure compliance with laboratory safety standards.
• Author Work Instructions and perform PPE assessments to maintain safety awareness.
• Promote a safe work environment through various safety initiatives.
• Provide extensive customer service and timely responses to service status requests.
• Serve as the first point of contact for lab support service questions.
• Stay updated on new policies and improvements to promote personal growth and development.
• Address customer concerns effectively and aim for first-call resolution within established turnaround times.
• Work effectively with a diverse cross-functional team.
• Adopt Practical Process Improvement (PPI) methodologies.
• Represent Thermo Fisher Scientific positively at all customer locations.
• Attend required training sessions.

Qualifications:

• High School Diploma or GED required.
• Bachelors Degree preferred or equivalent combination of a two-year degree and laboratory experience.
• Expertise in GMP environment preferred.
• Shown excellence in developing customer relationships.

Knowledge, Skills, Abilities:

• Strong analytical and critical thinking skills.
• Focus on laboratory safety and GXP compliance.
• Proficient in verbal and written communication in English and Spanish.
• Experience in writing procedures and presentation skills.
• Attention to detail and ability to multi-task.
• Proficiency in MS Office, especially Excel, and other computer software programs.
• Strong customer service skills.

Benefits: We offer competitive remuneration, an annual incentive plan bonus scheme, healthcare, and a range of employee benefits. Thermo Fisher Scientific provides employment with an innovative, forward-thinking organization and outstanding career and development prospects. Our company culture stands for integrity, intensity, involvement, and innovation.

At Thermo Fisher Scientific, each of our 65,000 outstanding minds has a unique story to tell. Join us and contribute to our missionenabling our customers to make the world healthier, cleaner, and safer.

Apply today!