Lab Concierge

  • ThermoFisher Scientific
  • Holly Springs, North Carolina
  • Full Time

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse

Job Description

Location: Raleigh, North Carolina

Company Overview: Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. We support our customers in accelerating life sciences research, solving sophisticated analytical challenges, increasing laboratory efficiency, improving patient health through diagnostics, and developing and manufacturing life-changing therapies.

Responsibilities:

  • Clean and sterilize laboratory glassware using autoclaves.
  • Collect and deliver glassware to and from various lab locations.
  • Maintain glassware inventory, order new supplies, and inspect for damage.
  • Keep accurate records of glassware usage and perform necessary repairs or replacements.
  • Collaborate with lab staff to understand their needs and schedule services.
  • Develop a customer-focused culture that promotes loyalty through exceptional service.
  • Update equipment work order records in the Computerized Maintenance Management System (CMMS).
  • Coordinate equipment scheduling with internal customers and external vendors.
  • Escort vendors for on-site activities.
  • Support procurement of lab consumables and materials for equipment management.
  • Generate client-requested reports, including open work orders and service requests.
  • Enforce safety protocols and ensure compliance with laboratory safety standards.
  • Author Work Instructions and perform PPE assessments to maintain safety awareness.
  • Promote a safe work environment through various safety initiatives.
  • Provide extensive customer service and timely responses to service status requests.
  • Serve as the first point of contact for lab support service questions.
  • Stay updated on new policies and improvements to promote personal growth and development.
  • Address customer concerns effectively and aim for first-call resolution within established turnaround times.
  • Work effectively with a diverse cross-functional team.
  • Adopt Practical Process Improvement (PPI) methodologies.
  • Represent Thermo Fisher Scientific positively at all customer locations.
  • Attend required training sessions.

Qualifications:

  • High School Diploma or GED required.
  • Bachelors Degree preferred or equivalent combination of a two-year degree and laboratory experience.
  • Expertise in GMP environment preferred.
  • Shown excellence in developing customer relationships.

Knowledge, Skills, Abilities:

  • Strong analytical and critical thinking skills.
  • Focus on laboratory safety and GXP compliance.
  • Proficient in verbal and written communication in English and Spanish.
  • Experience in writing procedures and presentation skills.
  • Attention to detail and ability to multi-task.
  • Proficiency in MS Office, especially Excel, and other computer software programs.
  • Strong customer service skills.

Benefits: We offer competitive remuneration, an annual incentive plan bonus scheme, healthcare, and a range of employee benefits. Thermo Fisher Scientific provides employment with an innovative, forward-thinking organization and outstanding career and development prospects. Our company culture stands for integrity, intensity, involvement, and innovation.

At Thermo Fisher Scientific, each of our 65,000 outstanding minds has a unique story to tell. Join us and contribute to our missionenabling our customers to make the world healthier, cleaner, and safer.

Apply today!

Job ID: 484396352
Originally Posted on: 7/8/2025

Want to find more Hospitality Service opportunities?

Check out the 244,920 verified Hospitality Service jobs on iHireHospitalityServices