Cyber Digital Concierge - Underwriting Service Associate

Position Summary

The Cyber Digital Team at Chubb is actively seeking a Digital Concierge applicant to join their ranks. This position is primarily focused on underwriting support of Cyber and Technology E&O New and Renewal Business opportunities specifically for commercial clients whose revenues are less than $100 million and mainly transacted through online platforms. You will play a crucial role in Agent and broker interaction with assessing risks, analyzing requests for action, fulfilling external party servicing needs, transacting business and performing underwriting functions, and promoting Chubb's service capabilities to foster growth and profitability of the cyber insurance portfolio. Ideal candidate must be highly motivated to succeed, have strong communication skills both verbal and written, and have a strong desire to learn with a willingness to embrace change.

Additional cross training to products may occur with our BOP, Commercial Auto, Workers Compensation, and Umbrella products.

Major Duties & Responsibilities:

• Serves as first level of contact for agent inquiries, contract questions, pricing questions, system training needs, and post bind service requests within designated underwriting authority.

• Researches and gathers appropriate information and responds to those inquiries within established Service Level Agreements (SLA's). Communicates directly with agents both verbally (phone) and/or in writing (email) as required.

• When outside of designated authority or expertise, forwards to respective business team with supporting research and documentation.

• When within designated authority; evaluates, accepts, rejects, or modifies risks within established underwriting guidelines and compliance regulations. Complies with corporate standards, procedures, business strategies and rating plans.

• Assists with completion of post bind transactions including, but not limited to: new business, endorsements, BORs, rewrites, and cancellations as assigned.

• Utilizes workflow management system and team mailbox, along with additional technologies, to manage daily workload to meet Service Level Agreements with underwriters and agents/brokers

• Builds and maintains a result-oriented relationship with the agents and underwriters to drive overall results including new business premium growth, overall profitability, and account retention.

• Performs other duties as required to best serve insured, team, and management needs.