Receptionist

This is a seasonal position starting July 22, 2025- January 31, 2026.

Position Title:

Concierge/Receptionist

Department

Food & Beverage

Reports to:

Food & Beverage Director

Indirect report to:

Dining Room Manager

Position Summary

The Concierge provides a critical link in The Pacific Clubs chain of service, providing one of the first impressions of the club for our members and their guests. The Concierge is responsible for a variety of specific services, i.e. hosting, secretarial and word processing, reservations, and assisting with the operation of The Food & Beverage Department of The Pacific Club as needed. The Concierge answers all incoming telephone calls and connects them to appropriate extensions.

Essential Duties

1. Supports the overall success of the department by completing tasks relevant to his/her role at the request of his/her team members or any manager
2. Answer incoming phone calls within three (3) rings in accordance with the clubs policies & procedures. Transferring or forwarding all calls effectively and efficiently
3. Greet all members with a smile using their last names and an appropriate prefix (such as Mr., Mrs., Ms.); and directs them and their guests in a proper manner to appropriate dining, banquet, or private rooms or to the available outlets on the property
4. Book, confirm, and monitor all club events and dining reservations for the club
5. Answer any queries that the members and guests may have (parking, vendor inquiries, travel directions as well as information about club events and promotions)
6. Provide a positive impression to the members and their guests
7. Distribute validated parking passes to members and their guests
8. Maintain The Pacific Club standards with other team members
9. They are responsible for the organization, upkeep, and stocking of all front desk related materials and paperwork

The most significant duties have been included in this description. This does not preclude the assignment of occasional additional or developmental duties.

Education

• A secondary school diploma is preferred
• A minimum of 1-2 years experience in an upscale property is preferred
• Previous customer/guest service experience is a plus
• Must be a team worker and have good personal and people skills
• Must be able to work a varied schedule that may include evenings, weekends, and holidays