Customer Care Agent I
- Umpqua Bank Expired
- Liberty Lake, Washington
- Full Time
This job ad was removed less than an hour ago.
Job Description
at Umpqua Bank in Liberty Lake, Washington, United States
Job DescriptionCustomer Care Agent I
Retail Banking Group
Liberty Lake,
Washington
Description
Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. Its an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.
We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.
About the Role:
In this role you will deliver outstanding service to customers contacting Umpqua via phone, digital, or contact channels. You will assist customer with reporting fraud, filing disputes, resolving issues, providing information, and looking for opportunities to strengthen the customer relationship through suggesting Umpqua products and services.
+ Respond to inbound calls regarding fraud and electronic disputes, complete fraud incident reports, and dispute forms, clear fraud alerts on cards, and other more complex card issues. Ensure all accounts are noted and protected against additional fraud, restricting accounts, Online Banking, and cards when needed.
+ Complete debit card limit increases over the phone, using DocuSign per department policy to ensure the protection and security of the account.
+ Resolve customer problems such as debit card issues, account overdrafts, online/mobile banking issues, and service charge questions.
+ Perform a variety of transactions and maintenance on the customers behalf such as funds transfers, stop payments, debit card increases, address changes and check orders.
+ Suggest appropriate products and services to existing customers and cross-sells other bank services such as Visa Credit Cards.
+ May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
+ Provide customer support for online banking including password/security question resets, bill pay questions, user login requests, funds transfers, browser issues and download questions.
+ Demonstrates compliance with all bank regulations for assigned jo
at Umpqua Bank in Liberty Lake, Washington, United States
Job DescriptionCustomer Care Agent I
Retail Banking Group
Liberty Lake,
Washington
Description
Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. Its an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.
We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.
About the Role:
In this role you will deliver outstanding service to customers contacting Umpqua via phone, digital, or contact channels. You will assist customer with reporting fraud, filing disputes, resolving issues, providing information, and looking for opportunities to strengthen the customer relationship through suggesting Umpqua products and services.
+ Respond to inbound calls regarding fraud and electronic disputes, complete fraud incident reports, and dispute forms, clear fraud alerts on cards, and other more complex card issues. Ensure all accounts are noted and protected against additional fraud, restricting accounts, Online Banking, and cards when needed.
+ Complete debit card limit increases over the phone, using DocuSign per department policy to ensure the protection and security of the account.
+ Resolve customer problems such as debit card issues, account overdrafts, online/mobile banking issues, and service charge questions.
+ Perform a variety of transactions and maintenance on the customers behalf such as funds transfers, stop payments, debit card increases, address changes and check orders.
+ Suggest appropriate products and services to existing customers and cross-sells other bank services such as Visa Credit Cards.
+ May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
+ Provide customer support for online banking including password/security question resets, bill pay questions, user login requests, funds transfers, browser issues and download questions.
+ Demonstrates compliance with all bank regulations for assigned jo
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