FULLTIME FRONT DESK AGENT - HOTEL SAINT CECILIA
Bunkhouse
Hotel Saint Cecilia
US - TX - Austin
FRONT OFFICE
Hourly/Entry Level Employee
Full-time
Hourly US Dollar (USD) pay basis
Req ID: AUS009506
Summary
About Us
In 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo's Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good nights sleep and a great cup of coffee. Passion for design, tireless attention to detail andmitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in themunities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do.
Summary
A Front Desk Agent will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services. The concierge services may include the following: transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children's programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed.
The person in this position must have goodmunication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine wee. Furthermore, they must develop and maintain thepany's culture, values and reputation in the public eye.
Qualifications
nowledge, Skills, and Abilities:
High School diploma or general education degree (GED). College Degree preferred
Six (6) months related experience in hospitality or service industry
Must be able to speak, read, write and understand the primary language(s) of the workplace
Ability to understand otherputer programs (i.e. Property Management System)
Job Responsibilities:
Ad to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
Complete all shift checklist items
Check in and out all hotel guests in a confident, professional and personalized manner
Take hotel reservations accurately and efficiently
Assist in the development and implementation of special projects
Ensure immediate response is given to any and all guestments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
Maintain a positive relationship with all employees and guests
Ensure all calls are answered in a courteous, professional and efficient manner
Maintain an accurate log of guest calls for assistance orplaints, and ensurepletion of all items
Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
Maintain accuracy with all accounting and billing procedures
Have aprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
Issue guest safety deposit boxes as requested
Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
Ensure open lines ofmunication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.
Maintain a high level of cleanliness and safety in the work area
Ensure that all equipment is maintained in good, safe working condition
Maintain an increased awareness of safety issues throughout the property
Keep abreast of safety and emergency procedures and OSHA requirements
Attend relevant meetings
"All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status."
Bunkhouse
Hotel Saint Cecilia
US - TX - Austin
FRONT OFFICE
Hourly/Entry Level Employee
Full-time
Hourly US Dollar (USD) pay basis
Req ID: AUS009506
Summary
About Us
In 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo's Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good nights sleep and a great cup of coffee. Passion for design, tireless attention to detail andmitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in themunities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do.
Summary
A Front Desk Agent will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services. The concierge services may include the following: transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children's programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed.
The person in this position must have goodmunication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine wee. Furthermore, they must develop and maintain thepany's culture, values and reputation in the public eye.
Qualifications
nowledge, Skills, and Abilities:
High School diploma or general education degree (GED). College Degree preferred
Six (6) months related experience in hospitality or service industry
Must be able to speak, read, write and understand the primary language(s) of the workplace
Ability to understand otherputer programs (i.e. Property Management System)
Job Responsibilities:
Ad to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
Complete all shift checklist items
Check in and out all hotel guests in a confident, professional and personalized manner
Take hotel reservations accurately and efficiently
Assist in the development and implementation of special projects
Ensure immediate response is given to any and all guestments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
Maintain a positive relationship with all employees and guests
Ensure all calls are answered in a courteous, professional and efficient manner
Maintain an accurate log of guest calls for assistance orplaints, and ensurepletion of all items
Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
Maintain accuracy with all accounting and billing procedures
Have aprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
Issue guest safety deposit boxes as requested
Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
Ensure open lines ofmunication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.
Maintain a high level of cleanliness and safety in the work area
Ensure that all equipment is maintained in good, safe working condition
Maintain an increased awareness of safety issues throughout the property
Keep abreast of safety and emergency procedures and OSHA requirements
Attend relevant meetings
"All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status."
Job ID: 485273032
Originally Posted on: 7/15/2025
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