Receptionist

Who We Are: Schwazze (SHHwahZZ) is a purpose-driven, vertically integrated cannabis operator. We are building a leading seed-to-sale company with best-in-class dispensaries and exceptional cultivation, manufacturing, and wholesale capabilities. Driven by a high-performance culture, we combine customer focus and data-driven insights to unlock the plant's full potential and improve the human condition.

At Schwazze, you wouldn't just be an employee-you'd be part of a purpose-driven team where your contributions matter, your growth is supported, and your potential is limitless. We lead with integrity, connection, engagement, excellence, and empowerment, fostering a culture where people thrive, communities flourish, and the industry moves forward. These values define our commitment to creating a supportive, positive workplace while delivering exceptional customer experiences.

For more information, please visit our website: www.schwazze.com

Job Title: Receptionist

Hourly Range: $20.00 per hour

Type: Full-Time, Non-Exempt (Hourly)

Location: Star Buds | Arapahoe

Position Objective

The receptionist is the first impression of the store to our consumers. The receptionist is primarily responsible for: greeting customers in a friendly manner, compliantly checking IDs in accordance with Colorado Marijuana Enforcement Division (MED) laws and regulations, scanning customers into the POS system, organizing customer queues, signing in visitors to the guest log, communicating product assortment to consumers, upholding Schwazze SOPs, and maintaining cleanliness of the lobby and front of the store area. In addition, the receptionist is responsible for always maintaining a clean and professional appearance. The receptionist answers phone calls in a professional and courteous manner and directs calls to appropriate members of the retail team if needed.

Essential Functions

Checking IDs:

• Maintains familiarity with IDs from all over the country and can recognize fraudulent ID cards.
• Scans IDs into the POS system and confirms that the information on the ID matches the information on the scanner.
• Upholds MED laws and regulations surrounding what constitutes a valid form of ID.
• Upholds company SOPs on ID checking.
• Refuses entry to customers that do not have a valid form of ID, or who are underage.

Organizing Customer Queues:

• Pays close attention to the arrival of customers to ensure that customers are seen in the order that they arrive.
• Directs online ordering customers to the online ordering check out to avoid long wait-times.
• Organize queues in the safest and most efficient way possible to avoid overcrowding or parking lot disruptions.

Answering Phone Calls:

• Takes orders over the phone and communicates orders with the retail team.
• Answers customer questions quickly and courteously.
• Directs customer calls to appropriate team members if needed.
• Directs vendor calls to the retail management team as directed.

Checking in Visitors:

• Utilizes the Visitor Log to compliantly check in visitors to limited access areas such as vendors or inspectors.
• Verifies with management before admitting visitors into the building.
• Provides visitors with company visitor badges.

Customer Service:

• Maintains company-wide customer service standards and works to provide top-notch customer service with every interaction.
• Answers phone calls in a friendly and professional manner.
• Answers emails in a friendly and professional manner.
• Acts as the face of the company and creates long-lasting customer relationships.
• Ensures that all customers are aware of our Loyalty program. Ability to sign up customers quickly and accurately while explaining the features and benefits of Higher Rewards.

Additional duties may be required as needed to support overall operations.