Hotel Manager

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Baccarat Hotel New York, located in the heart of Midtown Manhattan, is a luxurious and iconic destination that sets the standard for opulence and elegance. Boasting world-class amenities, impeccable service, and a commitment to providing an unparalleled guest experience, Baccarat Hotel New York is synonymous with sophistication and style.

We are seeking an accomplished and inspiring Hotel Manager to oversee the daily operations of the Baccarat Hotel New York. The ideal candidate is a strategic leader with a proven track record in Forbes Five-Star hospitality, ensuring excellence in service delivery and operational effectiveness across all departments.

We are seeking an accomplished and inspiring Hotel Manager to oversee the daily operations of the Baccarat Hotel New York. The ideal candidate is a strategic leader with a proven track record in Forbes Five-Star hospitality, ensuring excellence in service delivery and operational effectiveness across all departments.

This role requires exceptional people skills, emotional intelligence, and the ability to build trust and collaboration across teams. The successful candidate must also be highly solution-driven, able to respond quickly and effectively to operational challenges while maintaining the highest standards of guest satisfaction and team morale.

Key Responsibilities:

• Lead and manage all hotel operations to the highest standards of luxury and Forbes Five-Star service.

• Drive operational excellence across Rooms and Food & Beverage

• Partner closely with department heads to achieve key financial, guest satisfaction, and employee engagement targets.

• Ensure full compliance with brand standards, labor laws, safety, and health regulations.

• Foster a culture of empowerment, collaboration, and continuous improvement among team members.

• Act as the property's ambassador, maintaining strong guest relationships and managing VIP experiences with discretion and precision.

• Support strategic initiatives and projects as directed by the General Manager

Qualifications:

• Minimum of 5 years of hotel management experience in a luxury market, with a strong preference for prior Hotel Manager or Resident Manager experience.

• Demonstrated success in Forbes Five-Star operations is required.

• Exceptional leadership, financial acumen, and guest service skills.

• Impeccable attention to detail, strong problem-solving abilities, and calmness under pressure.

• Passion for people leadership, team development, and high-performance culture.

• Bachelor's Degree in Hospitality Management or a related field preferred.

• Must have valid work authorization to work in the United States.

Why Join Us:

At Baccarat Hotel New York, we take pride in our people and our commitment to excellence. This is an opportunity to lead one of New York's most prestigious hospitality teams and shape a legacy of luxury and innovation.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.