Receptionists Concierge and Customer Service

Employment Type:

Part time

Shift:

Day Shift

Description:

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.

If you're passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Concierge and become Loyola Strong!

What you'll do:

The Receptionist/Concierge serves as the first point of contact at the hospital's Main Entrance and Surgical Waiting Room. This individual plays a vital role in facilitating smooth operations by delivering exceptional customer service to patients, families, and visitors, ensuring a welcoming and supportive experience throughout their visit.

Shift: Gottlieb - Saturday and Sunday 8:00am - 6:30pm or 10:30am -9:00pm

MacNeal Hospital - Saturday and Sunday - 7:30am - 9:00pm

Key Responsibilities:

This role involves answering inquiries, directing or escorting individuals throughout the hospital, and assisting with physical needs such as wheelchair support and transportation access. You'll screen visitors, provide updates in line with privacy policies, and help resolve concerns with empathy and sound judgment. Participation in training and department meetings is expected.

• Greet and assist patients, visitors, and families with compassion and professionalism

• Provide accurate directions and information, both in-person and by phone

• Escort individuals to treatment areas and offer mobility support

• Screen visitors and ensure HIPAA compliance

• Support problem resolution and escalate concerns when needed

• Participate in training and maintain a service-oriented attitude

We offer our Hospital Access Representatives:

• DailyPay! Work today/Get paid today
• Tuition Reimbursement
• Career Development
• Referral Rewards
• Strong Team Culture
• Career Growth Opportunities

What you'll need for this job:

• Bilingual: Spanish /English Preferred

Minimum Education:

• Required: Associates Degree OR equivalent training acquired via work experience or education;
• Bachelor's degree preferred.
• Specify Degree(s): Communication, Psychology, Hospitality

Minimum Experience:

• 1-2 years of previous job-related experience required; 3-5 years preferred

Compensation:

Pay Rate: $15.30 - 18.51 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.