Bell Captain

Imagine arriving to work at a stunning slope-side hotel after lapping one of our three mountains on your skis, Snowboard, & Mountain Bike. We are looking for a Bell Captain who can assist the guest services manager in the flow of the bellman and overlook the concierge tasks are being completed to an exception level. As a member of the Guest Services team, you will deliver creativity and innovation and feature exploration of the culture and spirit of Sun Peaks. As a critical guest-facing role within the lobby team, this role is well positioned to maximize value in every guest interaction delivering authentic experiences. This role will develop knowledge and strengthen the successful candidates professional experience, opening internal and external opportunities for advancement throughout the Tourism/Hospitality industry. If this sounds like the ideal work environment, fill out an application to work, live, and play where you belong

Compensation Information: $21.00 per hour

Physical Requirement: Heavy; work activities involve handling loads up to 35 kg; predominantly in an indoor setting.

The perks and benefits youll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our Pay for Performance incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• Supervisory experience within a Front Office team or equivalent customer-facing role with an understanding of the guest service processes
• A working knowledge of hotel systems is a strong asset
• Post-secondary education in hospitality, or a related field would be an advantage
• Professional, well organized and delights in providing exceptional guest service by anticipating guest needs with strong interpersonal skills
• A valid BC Class 5 drivers license, or equivalent

Primary Responsibilities:

Operations:

• Champions quality service when assisting with guest check ins, check outs and additional hotel standard special requests as it relates to their stay
• Oversee the bell desk operations and ensure established SOGs are executed in a professional and consistent manner
• Shares Guest Service Best Practices with Bell and Guest Services team through ongoing coaching
• Overlook day-to-day operations throughout guest experience outlets (Concierge, Bellhops, Pool Attendant, & Ski-Bike Valet)
• Responsible for delivering a range of guest-facing services seamlessly and professionally, including, but not limited to:
  • Greeting guests entering the lobby in a graciously welcoming manner
  • Luggage assistance for storage/ pickup/ running to vacant inspected rooms
  • Booking shuttles, reservations, ticket sales, & other activities
  • Seasonal valet assistance (Bike & Ski)
  • Park, drive and retrieve vehicles throughout guests stay
  • Golf cart shuttle; Guest and golf bag drop off and pickup (Summer)
  • Guest services assistance for hotel amenities such as business center, phones, outlet information, and booking the pool and hot tub times

Why join us?

We are Canadas second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. Thats why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, youll get to feel part of our special community right away. You and your wellbeing matter to us; youll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwepemc People.

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