Part Time Front Desk Agent

1. We are looking for our next great team member to join us on our Front Desk Team . We are committed to providing you with:

• Highly competitive wages - An hourly wage ranging between $20 to $21 (depending on experience)
• An exceptional benefit plan for eligible associates & your family members (for eligible associates)
• RRSP matching program (for eligible associates)
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Discounts with Marriott properties for you & your family members.

Here is what you will be doing each day:

As a Front Desk Agent , you are the first impression of our hotel. You are empowered to create a warm, genuine, and personalized experience for our guests from the moment they arrive. Whether assisting with check-ins, handling special requests, or helping guests make the most of their stay, your goal is to make every interaction memorable.

Who We’re Looking For:

Does this sound like you?

You are passionate about hospitality and guest service, and you thrive in a fast-paced environment where every day is different. You are organized, professional, and love the idea of being part of a team that’s committed to creating exceptional guest experiences. You’re flexible, detail-oriented, and have a strong sense of ownership in everything you do.

At Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels are respected for their differences — just like the guests and owners we serve. That’s why we are dedicated to creating an inclusive environment and promoting diverse talent to strengthen our culture.

About Us:

Experience the true soul-exhilaration of living for today at The Josie Hotel – Autograph Collection . Proudly named Canada’s Best Ski Boutique Hotel (2019, 2020, 2021), The Josie offers guests ski-in/ski-out luxury at the base of RED Mountain Resort in Rossland, BC. With 106 modern rooms, exceptional dining, cedar saunas, a vibrant fitness space, and world-class service, The Josie is the perfect place for passionate hospitality professionals to grow their careers.

The Josie Hotel is an equal opportunity employer. We welcome and encourage applications from people of all backgrounds, experiences, and identities. We’re committed to building an inclusive team that reflects the diversity of our guests and community.

ESSENTIAL JOB FUNCTIONS:

• Greet guests in a timely, friendly, and professional manner

• Process guest check-ins and check-outs efficiently and accurately

• Make guest reservations and promote available packages or upgrades

• Handle all forms of payments and maintain an accurate cash float

• Respond to guest inquiries and requests with professionalism and care

• Communicate effectively with other departments to ensure guest needs are met

• Maintain up-to-date knowledge of hotel layout, room types, and rate plans

• Ensure guest safety and building security through adherence to procedures

• Assist with Night Audit duties when required

• Support additional front office or hotel operations as needed

Job Requirements:

• Prior hotel front desk or customer service experience preferred

• Familiarity with hotel PMS systems is an asset

• Computer literacy and strong communication skills

• Excellent attention to detail and accuracy

• Ability to stand for extended periods (up to 8 hours per shift)

• Willingness to work flexible hours including overnights, weekends, and holidays

• Professional demeanor and presentation

• Positive, guest-focused mindset

The Josie Hotel will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or hold an Open Work Permit with a valid SIN. Unfortunately, we are unable to sponsor international applicants at this time.