Room Attendant

Hidden Pond in Kennebunkport is excited to welcome a new Room Attendant to our Housekeeping team!

As part of the Kennebunkport Resort Collection and the EOS Hospitality portfolio, Hidden Pond is proud to continue delivering exceptional guest experiences—and our Housekeeping team plays a key role in making that possible.

Job Summary:

Housekeeping Duties:

• Reports to work as scheduled, in proper uniform, in accordance with KRC Standards
• Cleans and sanitizes all assigned rooms and bathrooms
• Follows the designated sequence of room assignments
• Replaces all amenities and linens
• Keeps cart and linen closets clean and orderly
• Cleans assigned rooms within shift time requirements, passing all inspections
• Assists in the preparation and deep cleaning of VIP rooms
• Cleans spots on walls and carpets
• Refills cleaning bottles with chemicals according to the department's chemical protocol
• Reports/Replaces burned-out light bulbs
• Report irregularities such as smoking, pets, suspicious persons and behavior, unusual items, and activities to the Manager
• Report items of value left unsecured in hallways and guestrooms immediately to the Manager
• Adheres to OSHA regulations, policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
• Adheres to OSHA regulations, cleaning policies and procedures to ensure the professional appearance of all hotel areas
• Thorough knowledge of proper cleaning methods for various surfaces
• Adheres to established cleaning schedules and methods to extend the life of the carpet and the professional appearance of the hotel
• Performs all duties in a timely and professional manner
• Performs a visual inspection before leaving any areas
• Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
• Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
• Observe guidelines for using and maintaining all pertinent equipment
• Follows policies and procedures in preparing for and performing turndown service
• Attends all department meetings as scheduled
• Maintains assigned closets and employee areas in accordance with established policies and procedures
• Demonstrates the ability to provide coverage in related departments as directed
• Special projects and other duties, including laundry and turndown as assigned by the Manager

Additional Guest Service Duties:

• Applies excellent guest relations skills when interacting with guests
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
• Satisfies guest requests for information and services
• Demonstrates a friendly attitude to co-workers and all other hotel staff
• Treats guests and other employees with courtesy and respect
• Consistently maintains a positive attitude that ensures the best guest experience
• Gives recognition to repeat guests
• Follows KRC procedures when entering guest rooms, always keeping the guest’s need for privacy in mind
• Handles all guest complaints according to KRC standards, notifies Supervisor/Manager immediately
• Observe hotel telephone etiquette, message, and call-handling procedures

General:

• Promotes and applies teamwork skills at all times
• Notifies appropriate individuals promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management, and fellow employees
• Executes emergency procedures in accordance with KRC standards
• Complies with required safety regulations and procedures
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with KRC hotel standards, policies and rules
• Complies with KRC uniform and grooming standards
• Attendance in conformance with KRC standards
• Attend all training sessions and meetings

Qualifications & Requirements:

• This is a foundational, entry-level role where training will be provided. Previous cleaning/housekeeping experience preferred, but not required.
• We support work-life balance. This role requires availability to work days midweek and weekends regularly. We will do our best to accommodate schedule restrictions, please share your preferences upon interview.
• Positive attitude with exceptional customer service skills.
• Team-oriented with a passion for quality.

Essential Functions:

• Remain on feet for full shift.
• Lift up to 50 lbs.
• Walk the property and grounds regularly.
• Move up and down stairs repeatedly throughout entirety of shift.
• Bend frequently and repetitively during a shift.
• Ability to stretch arms widely and stretch legs over and around items such as beds, toilets, under desks, etc.
• Work on knees on occasion.
• Squat and kneel for extended periods.
• Push laundry carts frequently.
• Visually survey work areas.
• Use repetitive manual dexterity.
• Move quickly based on guest needs.
• Communicate and exchange information effectively with the ability to read, write, understand, and speak English.

About Kennebunkport Resort Collection

The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond//Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort//Ocean Restaurant, Kennebunkport Inn//The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel//Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, Lodge on the Cove//The Dory, The Langsford, and Via Sophia by the Sea.

KRC is proud to offer competitive wellness options and perks for both Part Time and Full Time employees;

• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
• Flexible and understanding work-life equality
• Family Matters Program of 3+ months paid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Gold Card annual complimentary restaurant allowance for managers
• Pathways for growth and professional development including training and tuition reimbursement
• Relocation assistance to temporary employer housing
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture
• Company-funded Employee Assistance Program for life and mental health resources

Why Join our team?

Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.

As a Kennebunkport Resort Collection employee, we welcome you to join us in making a community impact. Our KRC Cares team partners with community leaders and like-minded businesses to advance our community services, such as toy drives, beach cleanups, and other charitable causes around the community. Our Community Impact project allows a 1% Impact Fee to be donated to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.

Kennebunkport Resort Collection offers customized learning opportunities for all employees. We work to carve out a path for internal leaders with motivated career goals. Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities are just some of the ways we support our associates.

Ready to learn more?

Visit us online at www.kennebunkportresortcollection.com and explore our parent company, EOS Hospitality at www.eoshospitality.com for more information about the amazing ways we’re making a difference.