Host/Hostess

Required Years of Experience

1 year

Job Details

Primary Objective of Position :

Displays a professional demeanor to all guests in the hotels food and beverage outlets including but not limited to the Restaurant, the Bar, In Room Dining, and Pavillion.

Responsibilities and Job Duties :

• Meet and greet guests as they arrive and depart, offer choice of seating, then escort them to their table and present menu.
• Maintain proper set up of the dining room and cleanliness and standard presentation of all menus.
• Promptly answer the telephone and input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
• Cooperate closely with other members of the outlet team including servers and kitchen colleagues. Act as a liaison between the guest and other hotel departments.
• Responsible for assisting in inspecting linen, china, silverware and condiments. Clear all tables during and after meal periods. Maintain the cleanliness of the Host/Hostess stand.
• Provide knowledge of the hotel, facilities and local city attractions to respond to guest and client inquiries.

Experience Required:

• High School graduate or equivalent preferred. College degree preferred with emphasis on Hospitality and Tourism.
• 1 - 2 years of previous restaurant experience required.
• Prior Food & Beverage experience required.
• Luxury hotel experience preferred.
• Knowledge of POS/reservation systems preferred.

Pay Range :

• $21.20 - $26.50/hour

Benefits Included for Part Time, On-Call, and Temporary Colleagues:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources company paid benefit for personal counseling

EOE, Including Disability/Veterans
About Langham Hospitality Group A wholly owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and YingnFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago. Compensation Details

Compensation: Hourly ($21.20 - $26.50)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Dining Discounts

Required Skills

Customer Service Skills

Communication Skills

Attention to Detail

Teamwork

Problem Solving Skills

Time Management

Organizational Skills

Multitasking Abilities

Adaptability

Interpersonal Skills

Conflict Resolution skills

Knowledge of Hospitality Industry Standards

Ability to work in a fast paced environment

Sales Skills

Cultural Awareness

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