Host

The Host/Hostess is responsible for warmly greeting guests upon arrival, managing the seating chart efficiently, accurately quoting wait times, and ensuring a smooth flow of service within the dining room. They play a crucial role in creating a positive first and last impression for our guests.

Essential Functions:

• Guest Welcome and Seating:
  • Warmly greet all arriving guests with a genuine smile and professional demeanor.
  • Accurately record guest names and party sizes in the reservation system or on the waitlist.
  • Manage the seating chart effectively, considering server sections, guest preferences, and table availability to maximize efficiency and guest satisfaction.
  • Escort guests to their assigned tables, presenting menus and offering initial greetings.
  • Ensure tables are clean and ready for seating.
• Reservation and Waitlist Management:
  • Answer phone calls promptly and courteously, taking reservations accurately and efficiently.
  • Manage online reservation systems and confirm reservations as needed.
  • Accurately estimate and communicate wait times to guests, providing updates as necessary.
  • Maintain an organized and accurate waitlist, calling guests promptly when their table is ready.
• Communication and Coordination:
  • Maintain clear and effective communication with servers, bussers, and management regarding table availability and guest needs.
  • Relay guest requests or concerns to the appropriate staff members.
  • Inform management of any special guest needs or VIP arrivals.
• Maintaining the Host/Hostess Station:
  • Keep the host/hostess station clean, organized, and well-stocked with menus, comment cards, and other necessary materials.
  • Present a professional and organized appearance at all times.
• Guest Departure:
  • Thank departing guests warmly and invite them to return.
  • Handle guest inquiries and resolve minor issues professionally and efficiently.

Other Tasks:

• Assist with light cleaning duties in the front-of-house area as needed.
• Fold napkins, roll silverware, or perform other side work as directed.
• Assist with answering general restaurant inquiries via phone or in person.
• Maintain knowledge of the restaurant's menu, specials, and promotions.
• Collaborate with other team members to ensure smooth and efficient service.
• Perform other duties as assigned by management.

Core Competencies:

• Customer Service Excellence: Demonstrates a genuine desire to provide exceptional service and create positive guest experiences. Exhibits friendliness, attentiveness, and a proactive approach to meeting guest needs.
• Communication Skills: Possesses strong verbal communication skills, including clear and professional phone etiquette. Able to communicate effectively with guests, colleagues, and management.
• Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple tasks simultaneously, prioritize effectively, and maintain an efficient workflow, especially during busy periods.
• Problem-Solving Skills: Able to identify and resolve minor guest issues or concerns calmly and efficiently. Knows when to escalate issues to management.
• Professionalism: Maintains a professional appearance, demeanor, and attitude at all times. Represents the restaurant positively.
• Teamwork: Works collaboratively with other team members to achieve common goals and ensure a positive work environment.
• Composure Under Pressure: Remains calm and effective in a fast-paced and sometimes high-pressure environment.
• Attention to Detail: Pays close attention to details, such as accurate reservation taking and seating arrangements.
• Basic Computer Skills: Comfortable using reservation systems, point-of-sale (POS) systems (if applicable), and basic computer applications.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to bend, stoop, and reach.
• Ability to communicate clearly and audibly.
• May occasionally need to lift and carry objects up to 15 lbs.

Qualifications:

• High school diploma or equivalent preferred.
• Previous experience in a customer service role, preferably ina restaurant setting, is a plus.
• Positive attitude and strong work ethic.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.