Receptionist Central Office (25-26)

Job Title: Receptionist – Central Office

Wage/Hour Status: Non-exempt

Reports to: Chief Financial Officer

Pay Grade: PARA, Pay Grade 4

Dept./School: Central Administration Office

Date Revised: 7/1/2025

SALARY / WORK DAYS:

Hourly pay range minimum is $16.56; pay based upon experience; will work 7.5 hours daily, normally work 226 days annually

PRIMARY PURPOSE: Under moderate supervision, respond to inquiries from staff, students, parents, and the public; provide requested information and/or referral to the appropriate parties; direct visitors; and provide general clerical support for the efficient operation of the tax office.

Education/Certification:

• High school diploma or GED

Special Knowledge/Skills:

• Ability to operate multi-line phone system
• Effective public relations, organization, communication, and interpersonal skills
• Ability to speak, read, and understand English
• Ability to read and comprehend instructions
• Ability to effectively present information in one-on-one situations
• Proficient in keyboarding, 10-key numerical data entry, and file maintenance
• Bilingual preferred

Experience:

• One year clerical experience in office setting

MAJOR RESPONSIBILITIES & DUTIES

Reception and Phones

1. Receive and direct incoming calls, take reliable messages, and route to appropriate staff.
2. Greet visitors (e.g. public, parents, students, substitutes, vendors, etc.) respond to their inquiries and/or direct them to appropriate personnel in accordance with district policies and procedures regarding building security.
3. Maintain visitor log and issue visitor passes.
4. Respond to emergency calls and notify appropriate parties to address immediate safety and/or security issues.
5. Receive deliveries and disseminate materials and information to the appropriate parties.
6. Model the high level of customer service (both to internal and external clients)
7. Exercise high degree of confidentiality in all aspects of support role
8. Distribute approved forms and information in a timely and efficient manner, to include inter-district transfers, fundraisers, promotional flyers, employee leave requests, arrest notifications, V-Soft / Sexual Offender notifications, etc.
9. Maintain / distribute / post various lists and files, to include district phone list, emergency contacts lists, District Emergency Numbers Shared Folder, etc.
10. Update District Web Calendar, to include assisting campuses with their Calendar of Events as requested
11. Perform mailroom duties, to include budget, postage, update presort postage log.
12. Perform proofreading as needed.

Tax Office Duties

1. Assist taxpayers, officials, and other members of the public. Maintain effective rapport with the general public and handle any problems or concerns in a prompt and courteous manner.
2. Prepare and send out prepared tax statements, notices, and receipts, as directed
3. Compile, maintain, and file all reports, records, and other documents as required.
4. Process and account for tax payment transactions, including posting tax deposits and refunds in the tax office software.

Other

1. Provide clerical assistance as needed.
2. Compile, maintain, and file all reports, records, and other documents as required
3. Follow district safety protocols and emergency procedures.
4. Other duties as assigned by the Chief Financial Officer.

General Employee Requirements :

• Quality of Work – complete assignments meeting quality standards, to include accuracy, neatness, thoroughness and adherence to standards and safety rules.
• Quantity of Work – demonstrate the ability to manage several responsibilities simultaneously, perform work in a productive and timely manner, and meet work schedules.
• Work Habits – display a positive, cooperative attitude toward work assignments, working diligently to accomplish tasks assigned.
• Communication – communicate in a positive manner with others, to include listening and responding appropriately, expressing ideas orally and in writing in a manner that helps build a positive climate for the organization.
• Dependability – adhere to time frames, monitor projects and exercise follow-through, be on time for meetings and appointments, and respond appropriately to instructions and procedures.
• Cooperation – work well with co-workers and supervisors as a contributing team member, demonstrate consideration of and maintain rapport with others, and help others willingly.
• Initiative – seek and assume greater responsibility, monitor projects independently as required, and follow through appropriately.
• Adaptability – adjust well to any change in duties, procedures, supervisors or work environment, accept new ideas and approaches to work, and respond appropriately to constructive criticism and suggestions for work improvement.
• Judgment – effectively analyze problems, determine appropriate action for solutions, and use logical thinking to exhibit timely and decisive action.
• Attendance – attend work on a consistent basis, taking care to consider the use and number of absences in accordance with policy so that the organization is not negatively impacted.
• Punctuality – arrive to work and depart from work according to department and district requirements

None.

Tools/Equipment Used: Standard office equipment including personal computer and peripherals

Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting

Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching

Lifting: Occasional light lifting and carrying (under 15 pounds)

Environment: May work prolonged or irregular hours; occasional district wide travel

Mental Demands: Work with frequent interruptions; maintain emotional control under stress

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.