Guest Experience Specialist
Full-Time
Lake Austin Spa Resort
Austin, TX
A property of: EOS Hospitality
Posted 2 days ago
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JOB DETAILS
Description
As a standard hospitality expectation, this position requires availability Friday through Sunday, during weekends, holidays, and some evenings.
Greet guests immediately with a sincere, friendly welcome. Using a cheerful, clear voice, address guests by name and listen carefully to understand requests
Promptly and pleasantly answer the telephone
Complete the registration process by checking guests in according to LASR procedures
Handle cash, make a change, and balance and assign cash drawer. Accept and record vouchers, travelers' checks, credit cards, and other forms of payment
Maintain a thorough knowledge of the entire resort, including the spa
Ensure all guest requests during the stay are completed promptly and satisfactorily
Close guest accounts at checkout
Investigate all guest concerns thoroughly and escalate as appropriate
Fully responsible for completing all items on the shift checklist daily
Responsible for the proper operation of security gates according to resort procedures
ADDITIONAL RESPONSIBILITIES:
In addition to performing the essential functions, this position may be required to perform additional functions according to the needs of the spa and as assigned by the supervisor. These responsibilities m include but are not limited to:
Escort guests to rooms and assist them with luggage handling as necessary
Provide safety deposit box for guests, completing the appropriate paperwork
Operate office equipment as required, ensuring guests receive messages and deliveries
Receive, log, and deliver packages from UPS, FedEx, etc
Arrange for guest transportation as needed
KNOWLEDGE, SKILLS, AND ABILITIES:
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the job's essential functions, with or without reasonable accommodation, using some other combination of skills and abilities.
Knowledge:
Knowledge of effective customer service techniques and skills.
Skills:
They are skilled in using a calculator, copier, and personal computer. Confident with entry-level Microsoft Office skills.
Abilities:
Ability to deal with external and internal customers, collect information, and resolve guest opportunities using high patience, tact, and diplomacy.
Ability to stand for long periods and carry luggage
Must be able to lift up to 40 lbs
QUALIFICATION STANDARDS:
Education:
High school diploma or equivalent
Experience:
Prior customer service or hospitality experience preferred
Availibilty:
Open availability (all shifts, nights, weekends and holidays)
ABOUT LAKE AUSTIN SPA RESORT
Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house.
Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.
What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.
What We Believe
Shared accountability
Humility and kindness
Creative problem solving
Collaboration & community
Do well and do good
Benefits
Scenic Views
Wellness Classes
Growth Opportunities
Community Atmosphere
Employee Discounts
Employee Recognition
Complimentary Classes
Health, Dental, Vision & 401k
We are located on S. Quinlan Park Rd, approximately 10 minutes into the Steiner Ranch neighborhood. Please submit your resume with detailed work experience and modalities for consideration.
Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.
Qualifications
Minimum of 1 year in the related service industry
Behaviors
Leader: Inspires teammates to follow them (Preferred)
Loyal: Shows firm and constant support to a cause (Preferred)
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
Team Player: Works well as a member of a group (Preferred)
Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
Motivations
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Preferred
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Preferred
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Licenses and Certifications
Required
Food Handling
Required
Alcohol Beverage Control
Experience
Required
1 years:
Minimum of 1 year in the related service industry
Required
High School Diploma
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Other Jobs at Lake Austin Spa Resort:
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Find Jobs Career Advice Post a Job
Contact About Us Terms and Conditions Privacy Policy
Full-Time
Lake Austin Spa Resort
Austin, TX
A property of: EOS Hospitality
Posted 2 days ago
SHARE THIS JOB
JOB DETAILS
Description
As a standard hospitality expectation, this position requires availability Friday through Sunday, during weekends, holidays, and some evenings.
Greet guests immediately with a sincere, friendly welcome. Using a cheerful, clear voice, address guests by name and listen carefully to understand requests
Promptly and pleasantly answer the telephone
Complete the registration process by checking guests in according to LASR procedures
Handle cash, make a change, and balance and assign cash drawer. Accept and record vouchers, travelers' checks, credit cards, and other forms of payment
Maintain a thorough knowledge of the entire resort, including the spa
Ensure all guest requests during the stay are completed promptly and satisfactorily
Close guest accounts at checkout
Investigate all guest concerns thoroughly and escalate as appropriate
Fully responsible for completing all items on the shift checklist daily
Responsible for the proper operation of security gates according to resort procedures
ADDITIONAL RESPONSIBILITIES:
In addition to performing the essential functions, this position may be required to perform additional functions according to the needs of the spa and as assigned by the supervisor. These responsibilities m include but are not limited to:
Escort guests to rooms and assist them with luggage handling as necessary
Provide safety deposit box for guests, completing the appropriate paperwork
Operate office equipment as required, ensuring guests receive messages and deliveries
Receive, log, and deliver packages from UPS, FedEx, etc
Arrange for guest transportation as needed
KNOWLEDGE, SKILLS, AND ABILITIES:
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the job's essential functions, with or without reasonable accommodation, using some other combination of skills and abilities.
Knowledge:
Knowledge of effective customer service techniques and skills.
Skills:
They are skilled in using a calculator, copier, and personal computer. Confident with entry-level Microsoft Office skills.
Abilities:
Ability to deal with external and internal customers, collect information, and resolve guest opportunities using high patience, tact, and diplomacy.
Ability to stand for long periods and carry luggage
Must be able to lift up to 40 lbs
QUALIFICATION STANDARDS:
Education:
High school diploma or equivalent
Experience:
Prior customer service or hospitality experience preferred
Availibilty:
Open availability (all shifts, nights, weekends and holidays)
ABOUT LAKE AUSTIN SPA RESORT
Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house.
Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.
What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.
What We Believe
Shared accountability
Humility and kindness
Creative problem solving
Collaboration & community
Do well and do good
Benefits
Scenic Views
Wellness Classes
Growth Opportunities
Community Atmosphere
Employee Discounts
Employee Recognition
Complimentary Classes
Health, Dental, Vision & 401k
We are located on S. Quinlan Park Rd, approximately 10 minutes into the Steiner Ranch neighborhood. Please submit your resume with detailed work experience and modalities for consideration.
Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.
Qualifications
Minimum of 1 year in the related service industry
Behaviors
Leader: Inspires teammates to follow them (Preferred)
Loyal: Shows firm and constant support to a cause (Preferred)
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
Team Player: Works well as a member of a group (Preferred)
Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
Motivations
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Preferred
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Preferred
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Licenses and Certifications
Required
Food Handling
Required
Alcohol Beverage Control
Experience
Required
1 years:
Minimum of 1 year in the related service industry
Required
High School Diploma
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Other Jobs at Lake Austin Spa Resort:
Spa Coordinator
Lake Austin Spa Resort
Austin, TX
A property of: EOS Hospitality
Part-Time
2 days ago
F&B Supervisor
Lake Austin Spa Resort
Austin, TX
A property of: EOS Hospitality
Full-Time
30 days ago
Steward - Luxury Resort
Lake Austin Spa Resort
Austin, TX
A property of: EOS Hospitality
Full-Time
$18.00 per hour
2 days ago
Line Cook
Lake Austin Spa Resort
Austin, TX
A property of: EOS Hospitality
Full-Time
2 days ago
Spa Coordinator
Lake Austin Spa Resort
Austin, TX
A property of: EOS Hospitality
Full-Time
2 days ago
Server (Lead)
Lake Austin Spa Resort
Austin, TX
A property of: EOS Hospitality
Full-Time
30 days ago
Massage Therapist Luxury Spa Resort
Lake Austin Spa Resort
Austin, TX
A property of: EOS Hospitality
Full-Time
2 days ago
Server
Lake Austin Spa Resort
Austin, TX
A property of: EOS Hospitality
Full-Time
2 days ago
Find Jobs Career Advice Post a Job
Contact About Us Terms and Conditions Privacy Policy
Job ID: 486209910
Originally Posted on: 7/21/2025
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