Server

2 years

The Server delivers exceptional dining experiences to restaurant guests. Friendly demeanor, attention to detail, and dedication to providing top-notch service will play a crucial role in creating memorable moments while flexing exceptional service through food and beverage knowledge.

Role Highlights:

• Guest Engagement: Provide exceptional service and create memorable dining experiences.
• Table Management: Efficiently manage multiple tables while maintaining service quality.
• Service Finesse: Present food and beverages with attention to detail and finesse while maintaining service standards of quality.
• Guest Interaction: Engage with guests professionally, addressing inquiries and concerns.
• Team Collaboration: Collaborate with kitchen staff and support fellow team members.
• Dining Atmosphere: Maintain a clean, organized, and inviting dining environment.
• Product Knowledge: Stay informed about menu offerings to provide accurate recommendations.
• Hospitality Passion: Exhibit a positive attitude and genuine passion for hospitality.

Reporting Lines:
The server reports to the General Manager and Floor Manager / Assistant General Manager (AGM).

Roles and Responsibilities:

• Greet guests warmly, escort them to their tables, and provide menu recommendations.
• Take accurate orders and relay them to the kitchen, ensuring special requests and dietary needs are communicated.
• Serve food and beverages promptly and accurately, presenting dishes with finesse and attention to detail.
• Engage with guests in a courteous and professional manner, addressing any inquiries or concerns.
• Anticipate guests' needs, replenishing beverages, utensils, and condiments as required.
• Collaborate with kitchen staff to ensure seamless communication and timely service.
• Assist in setting up and clearing tables, maintaining a clean and organized dining area.
• Process payments accurately and efficiently, handling cash and card transactions.
• Uphold DOH cleanliness and sanitation standards, following health and safety protocols.
• Contribute to a positive and collaborative team environment, supporting fellow team members.
• Participate in training programs to enhance product knowledge and service skills.
• Assist in restaurant events and promotions, engaging with guests to enhance their experience.

Requirements:

• Strong base knowledge of food, wine and spirits
• Previous experience as a Server in a high-end, fast-paced restaurant or hospitality setting.
• Excellent interpersonal and communication skills, with a friendly and professional demeanor.
• Strong attention to detail, ensuring accuracy in order-taking and service presentation.
• Ability to multitask and thrive in a fast-paced environment, managing multiple tables with efficiency.
• Familiarity with POS systems and cash handling procedures.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Knowledge of food safety and sanitation practices to maintain a hygienic dining environment.
• Positive attitude and a commitment to delivering exceptional guest service.
• Passion for the culinary and hospitality industry, with a desire to enhance the guest experience.

Compensation: Hourly ($11.00) plus tips

Benefits & Perks: Paid Time Off, Commuter Benefits, Dining Discounts

Ability to Create Memorable Experiences for Guests

Customer Service Orientation

Strong Organizational Skills

Time Management

Effective Time Management

Problem Solving Skills

Adaptability

Ability to Work Under Pressure

Organizational Skills

Strong customer service orientation

Conflict Resolution

Ability to Work Collaboratively in a Team

Teamwork

Adaptability to Changing Situations

Attention to Customer Needs

Attention to Hygiene and Cleanliness

Sales Skills

ability to handle cash transactions accurately

Culinary Knowledge

Strong Communication Skills With Both Guests and Staff

Health and safety awareness

Ability to Anticipate Guest Needs

Training and Development

Commitment to Continuous Learning and Improvement

Event Coordination

Ability to Engage and Connect With Diverse Guests

Communication Skills

Passion for Teamwork and Supporting Colleagues

Flexibility

Read more