Winter 2026 Bell Captain - Yellowstone National Park

Overview

Discover the magic of Yellowstone's winter season!

Love snow, magical scenery, and fewer crowds? Join us at Yellowstone National Park this winter! Live. Work. Explore. in the serene wonderland with a tight-knit employee community, enjoy unique activities like skiing and snowshoeing, and provide warm hospitality to our guests. We're hiring Bell Captains at Old Faithful Snow Lodge and Mammoth Hot Springs . Experience the "secret season" of Yellowstone - an unforgettable winter adventure awaits!

Job Summary:The Bell Captain is a leader of the Front Desk team and responsible for providing the first face-to-face impression to our guests and ensuring guests are given accurate and in-depth information about their accommodations and the park.

The Details:Position Type: SeasonalSeason Dates: December 2025 to March 2026Pay: $12/hr + tips.Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks:

• Free Yellowstone National Park pass
• Employee Recreation Program (photo contest, gear rentals, seminars, ski trips, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Employee discounts at local gateway communities
• 100+ miles of cross-country ski trails (both groomed and skier tracked)
• Outdoor ice skating rinks
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Understand and assure company policies and procedures are being followed.
• Motivate all bell staff to perform their duties at an optimum level.
• Greet guests and tour directors in a friendly manner, and provide luggage service and accurate information to guests.
• Resolve guest problems skillfully with willingness and desire to understand a guest's viewpoint and take any necessary steps so that the guest is satisfied when they leave.
• Review Kronos daily and complete payroll reports on a daily/weekly basis for all bell personnel.
• Ensure group tip forms are filled out in a timely manner and the group tips are added to Kronos every week.
• Ensure bell staff is declaring cash tips daily, even when zero and fill out the bi-weekly cash tip declaration form.
• Provide timely feedback on all bell staff to the Front Office Managers.
• Training and coaching bell staff in the areas of guest service, luggage handling, shuttle service, area cleanliness, and fire and safety procedures.
• Provide constructive feedback to staff and prepare employee HIGs and documentation.
• Scheduling bell staff to ensure efficient handling of individual and group guest luggage.
• Assure dress, appearance, and conduct policies established by Xanterra and the Lodging Department are followed and enforced.
• Maintain a professional appearance at all times.
• Perform all job duties toward the goal of ensuring the best possible guest service.

Qualifications

• Human relations skills. Must be a "people-person" who thrives on public contact.
• Ability to deal with guests when they are angry or upset.
• Ability to work quickly and thoroughly when under pressure.
• Must be 19 years of age or older to drive company vehicles.
• Must have a valid US driver's license and good driving record.
• Will be required to pass a DOT physical and road test.

Physical Requirements include:

• Frequent lifting, carrying, and pushing of guest luggage up to 100 lbs, and/or up to 500 lbs on wheeled carts, for up to 6 hours per shift.
• Extensive stretching, bending, kneeling, walking, climbing up and down stairs. Could total up to 8 hours per shift.
• Standing for up to 8 hours per shift.
• Working in various weather conditions.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.