Receptionist Per Diem

Under the direction of the department manager/supervisor greets and directs visitors and patients to appropriate destinations. Follows well defined rules and guidelines with respect to disclosure of confidential information; performs clerical and receptionist duties in accordance with hospital and departmental policies and procedures.

Education/Training:

• High school diploma or equivalent

Licenses/Certification:

N/A

Required Qualifications and Skills:

• Minimum of 1 year of experience in customer service/receptionist experience.
• Ability to work effectively with the internal and external customers while maintaining a composed, professional demeanor as the hospital/departments initial representative
• Ability to use telecommunication devices to receive and direct incoming calls to appropriate departments and/or patient rooms
• Excellent command of verbal and written English; positive interpersonal communication dynamic with strong organizational skills
• Adheres to and respects confidentiality of all protected patient and employee information. Adheres to all policies related to confidentiality of protected information commensurate with HIPAA regulations
• Ability to problem-solve using creative and critical thinking skills
• Detail oriented with the ability to prioritize based on shifting demands
• Self-starter with a strong sense of ownership and the ability to work independently on assigned tasks as warranted and appropriate
• Ability to multi-task, handle interruptions and work effectively in a fast-paced, professional environment

Preferred Qualifications and Skills:

• Basic technology skills, including use of Microsoft office programs.
• Experience with Workday a plus

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AGE AND DIVERSITY RELATED CRITERIA : Consistently treats patients, colleagues and visitors with the dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics and cultures.

ABILITY TO FULFILL JOB EXPECTATIONS : Must have the ability to the perform essential functions of the position, including required work hours, locations and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the work place, and with or without reasonable accommodation.

PHYSICAL DEMANDS: Physical demands refer to the level and duration of physical exertion generally required to perform critical tasks in support of critical job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling .

Reports to: Manager of Public & Community Relations or designee (Hospital)

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.