Customer Service Representative I - Airport (Full-Time)

Customer Service Representative I - Airport (Full-Time)

Airport

Salary: $16.71 - $27.57 Hourly / $34,756.80 - $57,345.60 Annually

FLSA Position Class: Non-Exempt

Work Schedule: Monday Friday, 8AM - 5PM

Job Type: Full-Time

Closing Date: July 30, 2025

This role involves performing a wide range of administrative and clerical and office management tasks to support the operations of the Statesville Airport. NOTE: Employee may be required to respond to a disaster, either natural or man-made, to serve the citizens of Statesville and meet the needs of the organization, which may result in the assignment of other duties and take precedence over duties described in this job description. This job description is not intended to be all-inclusive.

• Greets customers upon arrival at the Fixed Base Operation (FBO) and ensures their comfort while visiting.
• Assists customers with passenger and pilot needs, including arrangements for ground transportation, catering, dishwashing, and other services
• Receives and processes customer requests, processes fuel and FBO service invoices and manages customer receipts.
• Maintains the cash drawer by counting, balancing, and preparing daily financial reports.
• Handles incoming phone calls, responds to professional inquiries, and ensures that customer needs are addressed promptly.
• Monitors aviation tracking software, FBO calendar, and air-to-ground radio communications; relays messages to the appropriate line crew.
• Monitors security cameras and access gates; responds to requests, determines accessibility, and provides information as necessary.
• Updates and maintains various files and records.
• Inputs, processes and manages information within the computer systems.
• Manages inventory levels and stocks supplies in common areas.
• Performs other duties as assigned.

Education and/or Experience

• High School diploma or GED.
• Six (6) months of customer service experience.

Other Requirements

• Possession of a valid North Carolina drivers license, or any valid drivers license with ability to obtain a North Carolina drivers license within 60 days of establishing a permanent residence in North Carolina.

Knowledge, Skills, and Abilities

• General knowledge of the standard office practices, procedures, and processes in handling customer services issues and concerns.
• General knowledge of standard office procedures, practices, and equipment.
• Ability to post accounts and to perform mathematical computations with speed and accuracy.
• Ability to use a variety of office machines.
• Ability to prepare, file, and maintain records in proper order for documentation and processing.
• Ability to establish and maintain effective working relationships with colleagues, supervisors, customers, and the general public.
• Ability to communicate ideas clearly, concisely, and effectively, both orally and in writing.
• Excellent customer service skills, both in person and on the phone.
• Excellent organizational skills.
• Excellent typing skills.

Job Related Physical Requirements

This position involves light work requiring the exertion of 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects. Physical activity related to this position may require the use of fingers and hands, climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, and repetitive motions; vocal communication is required to express thoughts and exchange information; hearing is required to respond to spoken words, to receive and understand information, and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

Working Conditions

The employee is not subject to adverse environmental conditions. This e mployee may be required to work nights, weekends, holidays, and rotating shifts.