Hollydeck Server Part Time

• Responsible for providing an upscale guest experience by serving beverages and/or food to Hollydeck guests.
• Takes drink orders and presents drinks to guests, assists in the preparation of drinks as needed. Communicates with Bartender and other Hollydeck Team Members as needed to provide friendly customer service according to department and company standards.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Resolves service problems according to established guidelines. Escalates issues to Food & Beverage leadership.
• Provides fast, friendly, and professional beverage service to Hollydeck guests.
• Remains knowledgeable on all products in outlet, in addition to all casino events, amenities, and promotions.
• Suggests and upsells products according to amenity availability to increase sales and guest loyalty.
• Operates a Point of Sales System, rings in proper amount into the register and gives guest the correct change as needed. Accounts for all cash, charge, and complimentary sales according to established. Maintains integrity of all financial controls and responsibilities.
• Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• General Education Degree (GED) or High School Diploma; six months to one year of related experience and/or training; or equivalent combination of education and experience.
• Must have strong interpersonal skills.
• Must have excellent written and verbal communication skills.
• Must be able to count money and change correctly.
• Must be able to work high volume days, nights, holidays, and weekends, as needed.
• Must meet professional appearances standards as outlined in company policy.
• Ability to work in small areas in a fast paced and often crowded environment.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.