Lead Valet Attendant

Benefits of Working at Nisqually Red Wind Casino Include :

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• FREE uniform dry cleaning services
• $1 per hour shift differential
• Paid Time Off & Paid Holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Tuition Reimbursement
• Health & Wellbeing Reimbursements
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

Position Objective: Provide leadership and effective communication to Valet Team Members to ensure delivery of safe, consistent operations and friendly guest service.

Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities.

Our Vision: Creating Incredible Experiences.

Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork.

QUALIFICATIONS

Required Qualifications:

• High school diploma or GED certificate.
• Clear understanding of basic traffic and driver safety.
• Excellent Guest Service.
• 6 months of Valet Attendant experience.
• Ability to drive standard and automatic vehicles.
• Provide a Driving Abstract
• Must have a valid Driver License and Drivers abstract must not contain any disqualifying events per the NRWC Safe Driver Policy
• Basic Math and problem solving skills
• Ability to pass NRWC pre-employment testing.
• Ability to work all shifts including weekends and holidays.
• Ability to obtain a Class II gaming license.

Desired Qualifications:

• 6 months previous supervisory experience.

Physical Requirements:

• Ability to continuously stand and/or run for the duration of a shift.
• Ability to work outside, exposed to the elements in a hot or cold environment, in temperatures in excess of 100 degrees or below 32 degrees.

ESSENTIAL FUNCTIONS OF THE JOB:

• Provide the highest level of front-door guest service upon guest arrival (smile, open vehicle door, introductions).
• Create weekly/monthly Team Member schedules.
• Perform annual team member evaluations and coach on future goals.
• Keep close track of all Valet department inventory, including valet ticket inventory.
• Maintain daily shift report for all shifts.
• Ensure team members are up to date on required trainings in a timely manner.
• Perform weekly department huddles.
• Track and monitor TM performance/disciplinary action.
• Responsible for responding promptly and courteously to team member and guest requests or problems in a timely manner, keeping in accordance with department and Casino guest service standards.
• Count and confirm daily team member cash and reports tip slips on a daily basis.
• Ensure safe vehicle handling operations in parking and retrieving guest vehicles.
• Provide guidance and leadership of all Valet Attendants.
• Fully inspect (and ensure inspection of) all vehicles upon arrival, notating the claim ticket with any present damage
• Ensure neat and orderly fashion of all shift reporting documentation and completion of daily end of shift paperwork.
• Ensure the departments use of guest name.
• Ensure safe and proper handling of guests keys.
• Be aware of and report any safety concerns to the Department Director and Risk & Compliance Manager.
• Ensure proper protocol (as outlined in the department manual) in reporting of all guest vehicle damage.
• Ensure the departments proper safekeeping of guests keys and vehicle.
• Provide, promote and encourage a high degree of safety, teamwork and guest service within the valet department.
• Ensure compliance with all Casino and department policies and procedures as outlined in company internal controls and the Valet Department Manual.
• Review and approve work schedules to ensure adequate coverage during hours of operation.
• Maintain department logs and consistent communication with Department Manager and Risk & Compliance Manager.
• Educate guests on any specials, promotions and other happenings within the Casino.
• Perform other duties as assigned.

NATIVE AMERICAN HIRING PREFERENCE

Rev 12/21/2020