Full-Time Patient & Family Concierge - Surgical Oncology (4 Main)

Join UPMC Shadyside’s Oncology Team!

UPMC Shadyside is hiring a Full-Time Patient & Family Concierge to join their team in the Surgical Oncology unit 4 Main!

Shift/Schedule: Three 12-hour shifts per week (6:30 AM – 7:00 PM), with alternating weekdays and every other weekend (Saturday and Sunday) required.

About UPMC Shadyside 4 Main:

4 Main encompasses patients who are recovering from post-surgical procedures for the treatment of life-altering cancers. These surgical procedures include cytoreductive (debulking) surgery and hyperthermic intraperitoneal chemotherapy treatment, Whipple procedures, colon resections, liver resections, and other abdominal/rectal procedures.

4 Main employees are expected to be exposed to many different types of tubes and drains that our patients experience in their post-surgical phase. These drains include (but are not limited to) wound vacs, ileostomies, colostomies, feeding tubes, Jackson Pratt (JP) drains, pigtail catheters, and chest tubes.

Key Responsibilities:

• Destination Coordination: Greet and assist patients and visitors with directions, escorting, parking validation, scooter issuance, and patient belongings tracking while maintaining confidentiality.
• Environmental Services: Clean and organize patient rooms, common areas, and equipment; replenish supplies; make beds and report maintenance issues.
• Dietary Services: Assemble and deliver meals per dietary orders, maintain food safety, and follow sanitation guidelines.
• Transportation: Safely transport patients, equipment, and specimens between units; disinfect transport equipment; maintain accurate records.
• Supply & Equipment Management: Order, stock, and deliver supplies and equipment; monitor expiration dates and refrigerator temperatures; inventory medical devices.
• Administrative Support: Coordinate tests and transports, manage patient charts and documentation, answer phones, update bedboards, order supplies, and complete audits.
• General Duties: Respond to call lights, interact with patients, promote mobility, maintain resource materials, and adhere to infection control and safety protocols.

Exhibit UPMC values and experience behaviors (AIDET, The Promise, 10-5 Rule, Own Your Zone) in all duties. Perform additional tasks as assigned.