Lodging Concierge and Member Relations Asst

Description

Lodging Concierge Duties

• Coordinate and schedule Lodge reservations for members and guests
• Assist in crafting personalized and memorable experiences for Lodge guests
• Facilitate all concierge services, including dining, recreation, and special requests
• Respond to and manage after-hours lodge inquiries and calls on a rotating basis
• Perform post-cleaning walkthroughs of guest rooms alongside Housekeeping to ensure readiness
• Maintain and update the Lodge Room Arrival Sheet
• Support the Lodging Director with daily operations, guest needs, and special projects

Member Relations Responsibilities

• Serve as a representative of the Membership Director in their absence
• Conduct Membership Tours and New Member Orientations as needed
• Follow up with new members to ensure a seamless onboarding experience
• Input and maintain accurate new member information in internal systems
• Prepare and organize new member welcome packets and orientation binders
• Provide administrative support and assistance to the Membership department

Requirements

Qualifications

• Prior experience in hospitality, guest services, or club/membership services preferred
• Excellent interpersonal and communication skills
• Highly organized with strong attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable handling confidential information with professionalism
• Flexible availability, including evenings and weekends as needed