Mandarin Speaking Executive Casino Host - Requisition #359408

MANDARIN SPEAKING EXECUTIVE CASINO HOST

GENERAL SUMMARY

The Executive Casino Hosts/Casino Hosts will maintain and expand a portfolio of preferred casino guests by encouraging trip frequency and networking. The host will also use the casino database to track player history and habits and utilize the data to meet sales goals.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES

Will maintain and expand a portfolio of preferred casino guests by encouraging frequency of visits and building relationships

Will maintain consistent contact with assigned guests

Will keep up with and be expected to exceed sales goals, coordinate complimentary amenities, socialize with assigned guests at events on and off property and arrange special requests using established criteria

Will assist in the creation of on and off property player development events

Will carry out all other related duties as assigned

Interface with the Database Specialist on an ongoing basis to insure that the identified guests are receiving the proper offers

Actively seeks new players through networking

Coordinates complimentary, special services and hospitality for identified guests

Maintain contact and follow up contact with identified hi-limit players

Interacts with the Table Game and Slot Operations supervisory staff to identify and address areas of opportunity and concern

Works with existing customers to increase trip frequency and develop more profitable patrons

Prepare reports on assigned player activities and potential as directed by the Player Development Manger and/or Director

Follows all departmental policies and procedures

Attends to customer needs and issues ensuring that the highest levels of customer service are always maintained

Interacts with the Marketing Dept in hosting/planning special events for identified guests

Responsible for delivering required sales targets and working effectively as a collaborative team player

Will protect the assets of Pechanga Resort & Casino

Other duties as assigned

ACCOUNTABILITY: This position does not have supervisory responsibilities.

QUALIFICATIONS AND GUIDELINES

EXPERIENCE/TRAINING/EDUCATION: Minimum of 3 years as a Casino Host or have previous Casino Management level experience. College preferred; previous experience in sales, customer service, hospitality/casino experience or equivalent combination of education and experience is preferred to successfully perform this job.

COMMUNICATION SKILLS: This position requires the ability to read, write, and speak English; Chinese, Vietnamese, Korean, Spanish a plus.

MATHEMATICAL SKILLS: This position requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. This position requires the ability to concepts of basic algebra and geometry.

REASONING ABILITY: This position requires the ability to define problems, collect data, establish facts, and draw valid conclusions. This position also requires the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must be able to obtain a Class A gaming license.

Must possess and maintain a valid driver's license

SKILLS/ABILITIES:

Experience with confidential player development plans, details, and amenity criteria

Experience with casino player database and hotel property management system

Experience with complimentary amenities and redemption forms

Must be outgoing, energetic and capable of interacting with the general public in a highly professional manner

Ability to work in a stressful environment

Must be flexible and willing to work nights, weekends and holidays

Confidential player development plans, details, and amenity criteria

Casino player database and hotel property management system

Complimentary amenities and redemption forms

Computer literate in the following-Microsoft Word, Excel. Knowledge of Access helpful

OTHER QUALIFICATIONS: N/A

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Overtime: Exempt

Player Development Operations, Temecula, CA 92592