Gallery Host

1415 Ocean Avenue
Santa Monica , CA 90401

The Gallery Host creates the brand-specific experience (i.e. Hyatt) for our guests by offering guests a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

• A minimum of one month of related experience; or equivalent combination of training and experience.
• Previous customer service experience in a hotel or related field preferred.
• Requires strong ability to read, write, and speak the English language.
• Ability to learn quickly and work in fast paced position with constant guest interaction
• Must possess basic computer skills including knowledge of Microsoft Office products such as Word and Excel.
• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
• Ability to multi-task.
• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
• Knowledge of, and ability to, appropriately interpret and follow policies and procedures.
• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; use equipment and materials properly.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

• Assist guests with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc.
• Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.
• Answer hotel telephones courteously and efficiently following brand-specific standards.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS system.
• Assist guests with food orders and serve food and beverage items to guests in a friendly, professional and timely manner. Use suggestive selling techniques. Maintain a clean, organized environment for guests by clearing tables during service.
• Follow brand-specific operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests expectations.
• Other duties as assigned.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information Welcome to The Georgian. Known since her inauguration in 1933 as Santa Monicas First Lady, The Georgian Hotel is one of Santa Monicas and Los Angeles iconic, historic hotels. History weaves throughout our restaurant and 84 guest rooms culminating in 14 ocean facing suites with some of the best views of some of the best sunsets in the world. Located on Ocean Ave, The Georgian is just steps away from the gorgeous beaches of Santa Monica and the Santa Monica Pier and a quick jaunt to the great surf of Malibu or the artisan shopping of Venice. Exciting events like Twilight on the Pier and the Santa Monica Film Festival are just around the corner, too. We promise you a charming stay at a beachfront hotel where you can explore everything that SoCal has to offer. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And its this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.