Spa Greeter - Cashier

1415 Ocean Avenue
Santa Monica , CA 90401

The Greeter/Cashier is responsible for the reception area, which includes greeting guests in a professional and courteous manner. This role responds to telephone and in-person inquiries regarding appointments and reservations, information and guest concerns.

• High School diploma or equivalent required.
• Incumbents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Incumbents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
• Must be able to convey information and ideas clearly.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.

• Approach all encounters with guests and Associates in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the property.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied.
• Facilitates guest departure (check-out) on a daily basis by following established point of sale procedures in order to finalize guest transactions.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise charges upon check-out and maintain accurate guest files, as needed.
• Courteously answers inquiries and accepts appointments, both in person and by telephone, by accurately communicating service rates and information and by using suggestive selling techniques (internal promotion and discounts) to sell products and services.
• Maintains good customer relations by using guest names throughout interactions, keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the phone.
• Maintain clear and concise communication with leadership team and management regarding any occurrences involving associates or guests that require attention.
• Report any and all deficiencies to the appropriate manager.
• Complete special projects as assigned by Spa or Attraction Director.
• Before leaving section, collect all trash and take to/dispose in outside trash dumpsters per hotel/facilityproperty procedures.
• Practice safe work habits to ensure safety to guests, fellow Associates and self.
• Handle all guest requests in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to the hotel/facilityproperty standards.
• At the end of the shift, turn in all keys and assignment sheets to the Spa/Attraction front Office.
• Be familiar with Aimbridge Hospitality policies and house rules.
• Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and other Associates.
• Ensure lobby and guest refreshment areas are clean and well stocked. Inform the management team when additional supplies are needed.
• Provides assistance to other Associates and departments to contribute to the best overall performance of the department and the hotel/facility.property
• Perform any other duties as requested by management.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information Welcome to The Georgian. Known since her inauguration in 1933 as Santa Monicas First Lady, The Georgian Hotel is one of Santa Monicas and Los Angeles iconic, historic hotels. History weaves throughout our restaurant and 84 guest rooms culminating in 14 ocean facing suites with some of the best views of some of the best sunsets in the world. Located on Ocean Ave, The Georgian is just steps away from the gorgeous beaches of Santa Monica and the Santa Monica Pier and a quick jaunt to the great surf of Malibu or the artisan shopping of Venice. Exciting events like Twilight on the Pier and the Santa Monica Film Festival are just around the corner, too. We promise you a charming stay at a beachfront hotel where you can explore everything that SoCal has to offer. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And its this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.