Part-Time Public Service Staff: Reference/Children

The East Hartford Public Library is seeking customer service-oriented individuals for part-time positions in our Reference and Childrens Departments. This role involves providing reference and readers advisory services, as well as technology assistance and coaching to public computer users.

Position Details:

• Type: Part-time
• Hours: 7 11 hours per week
• A typical schedule includes 7 11 hours/week. Availability must include evenings and/or weekends: Saturdays (10 2), Sundays (1 5).
• Salary: $21.50 per hour
• Reports To: Assistant Library Director

Equal Employment Opportunity (EEO) Statement:

The Town of East Hartford proudly stands as an equal opportunity employer, dedicated to fostering a work environment free from discrimination. We firmly uphold the principles of equality, ensuring that all individuals are treated fairly without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, or any other characteristic protected by federal, state, or local laws. Our commitment to inclusivity and diversity is unwavering, and we enthusiastically encourage applicants from all walks of life to join our team.

Key Responsibilities:

• Provide reference and readers advisory services in the Reference and/or Childrens Department.
• Offer technology assistance and coaching to public computer users.

• Interpersonal Skills: Ability to interact with employees and the public in a courteous and professional manner.
• Attention to Detail: Ability to pay close attention to detail.
• Technical Proficiency: Working knowledge of public computing environments and the ability to stay current with new technologies.
• Problem-Solving: Ability to meet deadlines and solve problems efficiently.
• Conflict Resolution: Skill in resolving confidential and sensitive situations.
• Professional Ethics: Familiarity with the ethics and values of the profession, including the Library Bill of Rights, the ALA Code of Ethics, freedom of information, confidentiality of library records, and privacy issues.

• Education: A four-year degree is required; MLS is preferred (MLS students are encouraged to apply).
• Experience: One year of related experience is preferred (library or retail). Experience with an automated library system is also preferred.
• Language Skills: Bilingual (Spanish) is preferred.